Speedygeek/ZendeskApi_v2

GetTicketsByOrganizationID is not Mapping correctly the Ticket Priority

Opened this issue · 3 comments

developersheat commented

Hi we are using the method GetTicketsByOrganizationID but is failing to return the Ticket Priority always returns null

GroupTicketResponse : GroupResponseBase
        IList<Ticket> Tickets
              public string Priority

Thanks

mozts2005 commented

I ran a test case and I am not seeing the same issue. Please, check that you are setting the value as there is not a default and using the allowed values based on the docks https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#json-format. If you are still having the issue, please create a test case that can replicate the issue and submit a PR.

developersheat commented

Hi Elizabeth
I'm still seeing the issue calling the method, no transformation calling GetTicketsByOrganizationID the GroupTicketResponse has data in the Tickets collection but all the property Priority is coming in Null, and in Zendesk there are priorities assigned
Thanks Pedro

mozts2005 commented

Ok, please try and create a test case replicating the issue. Once I have a failing test case I can try and fix the issue.