crash on windows 10
7u5a opened this issue · 4 comments
Describe the bug
Either casparcg og superconductor is crashing...
To Reproduce
Randomly when the program is open
Expected behavior
Should not crash
Screenshots
In the errorlog of windows I've found this:
Navn på program med fejl: SuperConductor.exe, version: 0.11.3.0, tidsstempel: 0x63754a68
Navn på modul med fejl: KERNELBASE.dll, version: 10.0.19041.4355, tidsstempel: 0xd7762934
Undtagelseskode: 0xc06d007e
Forskydning med fejl 0x000000000002ba99
Proces-id 0x1564
Programmets starttidspunkt 0x01da99940a8aecaa
Programsti: C:\Users\CasparCG\AppData\Local\Programs\superconductor\SuperConductor.exe
Modulsti: C:\Windows\System32\KERNELBASE.dll
Rapport-id: fd1343c1-c776-41ed-8030-36b1f146c0ca
Fuldt navn på program med fejl:
Relativt program-id for program med fejl:
and this one:
Navn på program med fejl: SuperConductor.exe, version: 0.11.3.0, tidsstempel: 0x63754a68
Navn på modul med fejl: ntdll.dll, version: 10.0.19041.4355, tidsstempel: 0x35a939aa
Undtagelseskode: 0xc0000409
Forskydning med fejl 0x00000000000a2420
Proces-id 0x1158
Programmets starttidspunkt 0x01da9989e3373d09
Programsti: C:\Users\CasparCG\AppData\Local\Programs\superconductor\SuperConductor.exe
Modulsti: C:\Windows\SYSTEM32\ntdll.dll
Rapport-id: c7972fb8-d125-46fe-b304-410673eab8d7
Fuldt navn på program med fejl:
Relativt program-id for program med fejl:
Desktop (please complete the following information):
- OS: Windows
- Version 10
Additional context
Also experience casparcg crash.:
Navn på program med fejl: casparcg.exe, version: 2.4.0.0, tidsstempel: 0x659dc181
Navn på modul med fejl: ntdll.dll, version: 10.0.19041.4355, tidsstempel: 0x35a939aa
Undtagelseskode: 0xc0000005
Forskydning med fejl 0x0000000000004408
Proces-id 0x3020
Programmets starttidspunkt 0x01da9993f9012b1b
Programsti: C:\casparcg-server-v2.4.0-rc1-windows\casparcg.exe
Modulsti: C:\Windows\SYSTEM32\ntdll.dll
Rapport-id: b77ac37f-a29f-404d-b7b8-d48688907c6f
Fuldt navn på program med fejl:
Relativt program-id for program med fejl:
Thank you for this bug report.
From reading the logs and some googling, I don't think that the issue is with SuperConductor itself (especially since Casparcg crashed with the same error), but that it might be a corrupt driver, windows kernel or hardware issue on your computer.
If the problem persists, do a full clean reinstall of Windows and ensure you have the latest drivers installed. Running a disk check for faults might be a good idea as well.
I'll close this thread for now, but please leave a comment for posterity if you find something that helped with the issue.
Now the whole computer has been reinstalled.
Still SuperConductor comes with these error with KERNELBASE.dll and ntdll.dll
Thanks for taking the time to go through a reinstall, it's a bummer it didn't help..
I have no more ideas on how to troubleshoot further, unfortunately.
After reinstalling the pc, windows and all drivers, it looks like, it's when opening the SuperConductor.