Issues connecting TaxJar account in Dokan

Question

Issues connecting TaxJar account in Dokan

Closed this issue 5 years ago · 3 comments

In Dokan when attempting to disconnect/reconnect the admin account with both the live and sandbox tokens, it doesn't seem to be connecting. I tested with both the marketplace and vendor set as the seller of record.

I've tried deactivating/reactivating Marketplace Taxes, and the issue persists. On the Dokan site, there is no indication of the API connection failure, only a message confirming our settings have been saved.

Answer 1 · 2019-05-04T23:31:24.000Z

Thanks, Chris. I think this might be happening because sandbox/test mode is enabled in wp-config.php. I'll investigate ASAP.

Answer 2 · 2019-05-05T17:00:40.000Z

@TPP-Chris The account is appearing in TaxJar now that sandbox mode is disabled, but it looks like TJ is encountering an error when attempting to pull the transactions:

I will investigate and open separate issues as needed.

Answer 3 · 2019-05-05T17:07:00.000Z

Good deal! I'll be off work tomorrow as well, with the oldest kid in school most of the morning. Let me know if there is anything I can do to help on the testing/troubleshooting. I should be free this evening as well as tomorrow morning to sit down and take a look at it.

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On Sun, May 5, 2019 at 1:00 PM Brett Porcelli ***@***.***> wrote: @TPP-Chris <https://github.com/TPP-Chris> The account is appearing in TaxJar now that sandbox mode is disabled, but it looks like TJ is encountering an error when attempting to pull the transactions: [image: linked-account-error] <https://user-images.githubusercontent.com/5545098/57197477-b3ae3880-6f35-11e9-9cce-957fbbb01561.png> I will investigate and open separate issues as needed. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#15 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/ALAGJN7FGL6NAMPMLOTKRYDPT4HDRANCNFSM4HKZY4HQ> .