Tiledesk/chat21-web-widget

Guest user on Console Native

MicheleTiledesk opened this issue 2 years ago · 5 comments

MicheleTiledesk commented 2 years ago

https://console.native.tiledesk.com/chat/#/conversation-detail/support-group-61ae2f221c081a001a045961-ebbb055b606045e6ad0b9188888c1a79/Guest%20/active

For Customer Service we need to identify the user, otherwise we cannot do a proper follow-up to her/his request

MicheleTiledesk commented 2 years ago

other case:

https://console.native.tiledesk.com/dashboard/#/project/61ae2f221c081a001a045961/wsrequest/support-group-61ae2f221c081a001a045961-d5ebf6609980406eb475f9019c6d7a18/1/messages

MicheleTiledesk commented 2 years ago

Ticket ID #941

https://console.native.tiledesk.com/dashboard/#/project/61ae2f221c081a001a045961/wsrequest/support-group-61ae2f221c081a001a045961-3d8bae22dfdd4476bf33d89d176b3a58/1/messages

MicheleTiledesk commented 2 years ago

other Guest:

https://console.native.tiledesk.com/dashboard/#/project/61ae2f221c081a001a045961/wsrequest/support-group-61ae2f221c081a001a045961-c6c00db30a0140aa98b06c06b8756ce9/1/messages

MicheleTiledesk commented 2 years ago

another case today, this time I was able to collect user mail. more details here: https://console.native.tiledesk.com/dashboard/#/project/61ae2f221c081a001a045961/wsrequest/support-group-61ae2f221c081a001a045961-a196b20f931942de8c37a622d6cd6797/1/messages

MicheleTiledesk commented 2 years ago

another case: https://console.native.tiledesk.com/dashboard/#/project/61ae2f221c081a001a045961/wsrequest/support-group-61ae2f221c081a001a045961-36d3e035f5a0448f997492b4214a76ea/1/messages