Integrating Open Forest Help Desk Tickets w/ ServiceNow
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carlsonem commented
Notes
Help desk tickets that are submitted from the Open Forest system are captured in ServiceNow.
Acceptance Criteria
- Ticket is submitted from Open Forest System and Open Forest support team receives notification of ticket via email
Tasks
- Discover capabilities of ServiceNow ticketing system
- Add Open Forest to ServiceNow system
- User accounts created for Open Forest team
- Add any additional fields to ServiceNow ticket system that are required and not included on standard form
- Update Open Forest code to have email routed to ServiceNow system
- PO approved
Definition of Done
- Pull requests meet technical definition of done
- Usability tested