Notify Customer of Account Activation

Question

Notify Customer of Account Activation

Closed this issue 11 years ago · 7 comments

KlausAnt commented 11 years ago

Magento ver. 1.8.0.0
Netzarbeiter_CustomerActivation 0.4.9
Netzarbeiter_LoginCatalog 1.2.3

Notify Customer of Account Activation email is not sent any ideas?

Answer 1 · 2013-11-20T10:36:45.000Z

Thanks for the message. Are the admin notification emails for new account registrations arriving?

Answer 2 · 2013-11-20T11:25:24.000Z

No, and they did not either on my other magento installation (1.6.0.0) with same setup?

Answer 3 · 2013-11-24T12:28:40.000Z

I've tested with an exact copy of your setup, but am unable to reproduce the issue.
For the tests I've used Magento 1.8.0.0 and also Magento 1.7.0.2, but all worked perfectly on both systems.
I've even tested with an english locale and a locale that doesn't contain default email templates to see if the module correctly falls back to the en_US templates in that case, which it did.

Since you have configured the default templates on your instance according to your screenshots, I'm at a loss what the reason is why the emails aren't being sent.

Maybe you are using a different extension that rewrites the customer model, or which some custom email transport setup. I can't tell.

Answer 4 · 2013-11-26T09:12:12.000Z

Thank you very much, I appreciate your help!
Would you be interested in taking a closer look at my installation as admin?

Answer 5 · 2013-11-26T09:51:55.000Z

Sorry, without proper debugging I can't see what is happening, so even admin access won't help.

Answer 6 · 2013-11-26T10:09:05.000Z

What do you need?

Answer 7 · 2013-11-26T18:11:41.000Z

I would need full developer access, that is, full access to the source code with the ability to add debug code, or run it on a host with xdebug so I can add breakpoints, and a copy of the database. The latter could be without sensitive customer data of course.