Duplicate Webhook Issue After Successful Payment

Question

Duplicate Webhook Issue After Successful Payment

Closed this issue 10 days ago · 5 comments

Hello,

I have encountered an issue in the past week related to webhook notifications.

After receiving a webhook indicating a successful payment for a transaction (statusId=F), I receive the exact same webhook again an hour later. This second webhook contains identical details (amount, merchantId, transactionId, eventType, statusId, createdAt).

This issue occurs sporadically and not for every transaction.

Could you help clarify why this might be happening?

Thank you.

Answer 1 · 2024-10-01T11:19:04.000Z

Hello @Ajku1,

Thank you for your message and apologies for the late response.
Can you please share the webhook URL and the response you received for this duplicate webhook?

Kind regards,
Viva E-commerce Support Team

Answer 2 · 2024-10-02T09:07:40.000Z

Hello @Ajku1,

We just wanted to follow up on the reply we sent yesterday. We were simply wondering if you read our response.

In any case this ticket will remain active for at least 24 hours, so that you can come back if you wish.

However, if you have any questions, please don't hesitate to reply here and we'd be happy to help!

Kind regards,
Viva E-commerce Support Team

Answer 3 · 2024-10-02T13:57:17.000Z

Hello @VivaWalletCustomerSupport,

Where can I share the details you requested in private? I don't want to expose the webhook URL here.

Thanks,
Nikola

Answer 4 · 2024-10-02T14:52:10.000Z

Thank you for your prompt response @Ajku1

You can send it to the following e-mail:
support@viva.com
Please add the GitHub ticket number on the subject of the e-mail.

Kind regards,
Viva E-commerce Support Team

Answer 5 · 2024-10-08T07:38:35.000Z

Hello @Ajku1,

This ticket will close for now. Please don't hesitate to raise a new ticket if you need further assistance.

Kind regards,
Viva E-commerce Support Team