Unable to enter license code in Arch Linux
Opened this issue · 14 comments
Hello,
I'm having trouble entering the the licence code. When I click on "Enter License" in the help menu, nothing happens.
Please help ASAP.
Kind regards.
Sorry you are having trouble. Are you on Mac Windows or Ubuntu? Snaps can't be registered - you need to download the binary for Ubuntu.
I'm on Arch Linux.
I don't have any experience with Arch (though the recent M1 breakthrough is very interesting). The Pynsource binary has been built for Debian/Ubuntu - seems that it's somehow miraculously running on Arch but just the rego is not working.
For Unix rego, we follow the XDG spec and support $XDG_DATA_HOME. That means, by default "~/.local/share/" - pesumably there is no problem creating that path.
I'd have to install Arch in a VM to investigate further.
I have downloaded the Ubuntu binary and run the pynsource file. The application works and I were able to enter the license key. However, when I try to select anything from the menu, the app closes.
How can I make the app work on Arch Linux. Otherwise, the pro version is useless on other Linux distributions.
I just burnt the morning trying to install arch desktop in vmware, and then manjaro gnome in vmware - unsuccessfully, so I can't investigate any further. Pynsource has only been certified and tested in debian distros and I don't see that changing given the demand. There is a slightly older fedora build I made for someone, but that's all that has been requested.
The same python parsing and diagramming exists in the sister product www.gituml.com - if you like I can pro-rata a subscription to it based on what you have paid for Pynsource - or I can simply refund you.
I got the same issue on Windows 11 also. After I enter the license code everything is ok. However, when I close and try to start the app it just closes by itself.
Thanks for the link to the pre-created VM images. I downloaded Manjaro OK and ran pynsource from the terminal
[manjaro@manjaro-21 Desktop]$ ./Pynsource
Running Community Edition
LOG_FILENAME is /home/manjaro/.cache/pynsource/log/debug.log
Gtk-Message: 05:18:03.481: Failed to load module "xapp-gtk3-module"
Gtk-Message: 05:18:03.481: Failed to load module "canberra-gtk-module"
Gtk-Message: 05:18:03.521: Failed to load module "colorreload-gtk-module"
Fontconfig warning: "/etc/fonts/conf.avail/05-reset-dirs-sample.conf", line 6: unknown element "reset-dirs"
05:18:03 AM: Debug: Adding duplicate image handler for 'PNG file'
05:18:03 AM: Debug: Adding duplicate image handler for 'JPEG file'
05:18:03 AM: Debug: Adding duplicate image handler for 'TIFF file'
05:18:03 AM: Debug: Adding duplicate image handler for 'GIF file'
05:18:03 AM: Debug: Adding duplicate image handler for 'PNM file'
05:18:03 AM: Debug: Adding duplicate image handler for 'PCX file'
05:18:03 AM: Debug: Adding duplicate image handler for 'IFF file'
05:18:03 AM: Debug: Adding duplicate image handler for 'Windows icon file'
05:18:03 AM: Debug: Adding duplicate image handler for 'Windows cursor file'
05:18:03 AM: Debug: Adding duplicate image handler for 'Windows animated cursor file'
05:18:03 AM: Debug: Adding duplicate image handler for 'TGA file'
05:18:03 AM: Debug: Adding duplicate image handler for 'XPM file'
(Pynsource:83403): Gtk-WARNING **: 05:18:03.708: Could not load a pixbuf from icon theme.
This may indicate that pixbuf loaders or the mime database could not be found.
**
Gtk:ERROR:../../../../gtk/gtkiconhelper.c:494:ensure_surface_for_gicon: assertion failed (error == NULL): Failed to load /org/gtk/libgtk/icons/48x48/status/image-missing.png: Unrecognized image file format (gdk-pixbuf-error-quark, 3)
Bail out! Gtk:ERROR:../../../../gtk/gtkiconhelper.c:494:ensure_surface_for_gicon: assertion failed (error == NULL): Failed to load /org/gtk/libgtk/icons/48x48/status/image-missing.png: Unrecognized image file format (gdk-pixbuf-error-quark, 3)
Aborted (core dumped)
Can you build pynsource from source code on Arch? The build instructions are at https://github.com/abulka/pynsource and specifically https://github.com/abulka/pynsource/blob/master/BUILDING.md - I suspect we'd need a wxPython wheel specific to the distro - possibilities are currently https://extras.wxpython.org/wxPython4/extras/linux/gtk3/ - googling wxPython and arch gave me https://archlinux.org/packages/community/x86_64/python-wxpython/ perhaps.
As for your windows 11 issue - that's odd. Please open another issue with more information. I am running it perfectly fine registered on windows 11. Can you run and use the program OK unregistered? What is in the terminal when you crash. What is in pynsource/log/debug.log (the location of which is reported in the terminal when you run pynsource) etc.
I will try and let you know.
@abulka
may I ask what's the status of the issue?
many thanks
I'm on FC35, python-3.10.7, wxPython 4.0.7;
an attempt to enter the license number stalls; on the console:
s6> Running Community Edition
LOG_FILENAME is /home/uhu/.cache/pynsource/log/debug.log
21:26:31: Debug: Adding duplicate image handler for 'PNG file'
21:26:31: Debug: Adding duplicate image handler for 'JPEG file'
21:26:31: Debug: Adding duplicate image handler for 'TIFF file'
21:26:31: Debug: Adding duplicate image handler for 'GIF file'
21:26:31: Debug: Adding duplicate image handler for 'PNM file'
21:26:31: Debug: Adding duplicate image handler for 'PCX file'
21:26:31: Debug: Adding duplicate image handler for 'IFF file'
21:26:31: Debug: Adding duplicate image handler for 'Windows icon file'
21:26:31: Debug: Adding duplicate image handler for 'Windows cursor file'
21:26:31: Debug: Adding duplicate image handler for 'Windows animated cursor file'
21:26:31: Debug: Adding duplicate image handler for 'TGA file'
21:26:31: Debug: Adding duplicate image handler for 'XPM file'
no running event loop
Error checking for latest version during startup? Exception bypassed.
/opt/pynsource-1.84/src/pynsource-gui.py:379: RuntimeWarning: coroutine 'MainApp.check_for_updates' was never awaited
print("Error checking for latest version during startup? Exception bypassed.")
RuntimeWarning: Enable tracemalloc to get the object allocation traceback
/opt/pynsource-1.84/src/pynsource-gui.py:1632: DeprecationWarning: There is no current event loop
loop = get_event_loop()
Traceback (most recent call last):
File "/opt/pynsource-1.84/src/pynsource-gui.py", line 1361, in OnEnterLicense
from gui.settings import enter_license
ImportError: cannot import name 'enter_license' from 'gui.settings' (/opt/pynsource-1.84/src/gui/settings.py)
@uhu53 Looks like you are trying to register a source code built version. You need to download a pynsource binary for Arch which contains the secret registration code - however we never ended up successfully compiling a binary for Arch. Thus pro pynsource is still currently unsupported on arch, sorry.
Sorry for the late reply; I got caught up with many things.
Cannot enter the license and this is the reason, can you please solve this a.s.a.p!
ImportError: cannot import name 'enter_license'
Traceback (most recent call last):
File "/snap/pynsource/24/pynsource-gui.py", line 1361, in OnEnterLicense
from gui.settings import enter_license
ImportError: cannot import name 'enter_license'
Traceback (most recent call last):
File "/snap/pynsource/24/pynsource-gui.py", line 1361, in OnEnterLicense
from gui.settings import enter_license
ImportError: cannot import name 'enter_license'
Snaps can't be registered - you need to download the binary for Ubuntu.