Error resending email
Opened this issue · 1 comments
awakebrasil commented
Hello,
When sending the error in the log and having to resend I get error 500 on the page.
Magento version 2.3.7 Thank you.
Could you help me with this support, thanks.
denis-a-at-ontapgroup-com commented
Hello @awakebrasil
Thanks for contacting us. We couldn't replicate this issue in a fresh M237 environment with our Aitoc_Smtp module.
The steps we took were:
- Log in to the admin panel and go to Aitoc → SMTP → Emails Log
- Select (check the checkbox on) any existing email in the grid
- Click on Actions → Resend
- At this point, we saw a success message, and we received the email, but you saw a 500 Internal Server Error
Would you please open a support ticket with us on the following URL:
aitoc.com/get-support.html
Please give us the following minimum required information:
- Your order number for the purchase of our Magento extension, unless you git-cloned it from GitHub
- Your store's specific Magento version number, e.g., 2.4.2-p2
- Your store's Magento edition, e.g., Magento Open Source (a.k.a Community Edition) or Adobe Commerce (a.k.a. Enterprise Edition)
- Our Magento extension version number
- The method used to install our extension, e.g., A) composer or B) git clone or zip file
- The detailed steps to replicate the issue, including screenshots or a video
- The URL of the website where the issue can be replicated
Kind regards,
Denis A.
Support Engineer