zoho_service gem is a library to read, update and delete data in Zoho Service Desk.
https://desk.zoho.com/DeskAPIDocument#Introduction
- organizations
- tickets [comments threads attachments timeEntries]
- contacts
- tasks
- accounts
- tasks
- agents
- departments
- uploads
- search [searchStr sortBy]
- mailReplyAddress
- from & limit
- sortBy
Add this line to your application's Gemfile:
gem 'zoho_service', git: 'https://github.com/chaky222/zoho_service'
And then execute:
$ bundle install
Or install it yourself as:
$ gem install zoho_service
You can get the token read "Zoho Service Desk API documentation" available here:
https://desk.zoho.com/DeskAPIDocument
Before accessing ZohoService, you must first configure the connector with token.
require "zoho_service"
zoho_service_connector = ZohoService::ApiConnector.new('224d6ade955bbb18f82ebd00f5c6642e')
puts zoho_service_connector.organizations.to_json
puts zoho_service_connector.tickets.to_json
puts zoho_service_connector.tickets.first.comments.to_json
Example how to use this gem you can find in file 'bin/zoho_service'. Here some lines from it:
require 'zoho_service'
zoho_conn = ZohoService::ApiConnector.new('224d6ade955bbb18f82ebd00f5c6642e', {}, true)
# ticket = c.tickets.first.update(subject: 'zzzz Вот ваш первый талон.')
# ticket = c.tickets.first
ticket = zoho_conn.tickets.new({
"subCategory": "Sub General",
"contactId": zoho_conn.contacts.first.id,
"subject": "100500 started",
"dueDate": (Time.now + 300.days).utc,
"departmentId": zoho_conn.departments.first.id,
"channel": "Email",
"description": "Hai This is Description",
"assigneeId": zoho_conn.agents.first.id,
"phone": "1 888 900 9646",
"email": "example@example.com",
"status": "Open"
}).save!
puts "\n\n ticket=[#{ticket.to_json}] \n\n"
comm = ticket.comments.create({
"isPublic": "true",
"content": "comm 1005002"
})
comm = ticket.comments.new({
"isPublic": "true",
"content": "comm 1005003"
}).save!
comm = ticket.comments.first
comm.delete!
puts "\n\n comm=[#{comm.to_json}] \n\n"
ticket.update(description: ticket.description + ' bla-bla-bla ')
My mail=chaky22222222@gmail.com.