How the ticketing module works is described below: 1- Guest users can send a support ticket, receive a tracking code and register.
http://test.com/api/v1/tickets
method => POST
| Parameters | Descriptions |
|---|---|
| email type | |
| type | enum('immediate', 'normal', 'nonsignificant') |
| title | title ticket |
| description | description ticket |
2- Users can log in and track their tickets.
http://test.com/api/v1/tickets
method => GET
3- Guest users can see the status of their ticket by sending a ref_number.
http://test.com/api/v1/tickets/{ref_number}
method => GET
4- Login and receive jwt token
http://test.com/api/v1/auth/login
method => POST
| Parameters | Descriptions |
|---|---|
| user email | |
| password | user password |
5- Admins who are permission to give ticket answers:
- They can see a list of available tickets with pending status. http://test.com/api/v1/admin/tickets method => Get
- They can change the type of ticket. http://test.com/api/v1/admin/ticket/change/type
method => Put
| Parameters | Descriptions |
|---|---|
| ref_number | ticket ref_number |
| type | enum('immediate', 'normal', 'nonsignificant') |
- They can record their follow-up on any ticket. http://test.com/api/v1/admin/tickets/{ref_number}/reply method => Post
| Parameters | Descriptions |
|---|---|
| title | reply title |
| description | description |
- In addition, a notification email will be sent to these admins when they submit a new ticket
6- Admins permissioned to close tickets:
- They can close one of the tickets http://test.com/api/v1/admin/tickets/{ref_number}/close method => Post
| Parameter | Description |
|---|---|
| status | ticket status |
- They can see a list of available tickets with pending status. http://test.com/api/v1/admin/tickets method => Get
- Artisan command to create the desired number of dummy tickets and message for tickets with random and different statuses for the software demo
php artisan ticket:create {numberOfTickets} {numberOfMessages}- Artisan command for unanswered tickets from the user for one day.
php artisan ticket:finish- Automatic closing of tickets left unanswered by the user. (Daily)
php artisan schedule:work