Previous names
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fofr commented
What
Give guidance on asking for previous names
Why
Asking for a previous name is a pattern used when a service needs to match someone with a record
Previous names are asked for in:
- Register to vote
- Register for a National Professional Qualification (NPQ)
- Find a lost teacher reference number (TRN)
There is no guidance on asking for previous names in the Asking for names section on the design system.
Asking for a previous name can be sensitive.
Anything else
On Find a lost TRN we recently iterated our Previous name question to be more inclusive, it closely matches what Register to vote does:
https://tra-digital-design-history.herokuapp.com/find-a-lost-trn/previous-name/
We:
- made it clear that you do not have to answer the question
- explained what the information would be used for
- explained why giving the information would be helpful
- gave guidance for users who have multiple previous names