/resident-choice - parking scheme copy edits
EUzkuraityte opened this issue · 7 comments
please remove copy relating to the months the scheme operates in from this page. Include this information on the /resident-start page instead. Sunderland has the same situation and the copy we've agreed with them is:
"Parking permits in your area are issued on 1 August every year and are valid until 31 July the following year. If you apply before 4 July, your permit will expire on 31 July."
Suggest this is adapted for Northumberland to:
"Parking permits are issued on 1 November every year and are valid until 31 October the following year."
tagging @joanneSouthern to this
@EUzkuraityte all of our schemes have different start and end dates so these dates will need to be dynamically created depending on the scheme you are applying for
we are concerned if you apply part way through a scheme that you may think you are getting a year from that date, is there any suggested text for this scenario ?
Hi @joanneSouthern it's definitely a valid concern.
@lizziebruce are you able to put together a line that could make it clear to users that if they apply for a permit part way through a scheme, they will have to pay full price and their permit will expire when the scheme ends?
@lizziebruce any thoughts on what we can put for this one ?
Hi,
As I understand it: start and end dates are different depending on your parking permit area (scheme). Based on that, a combination of @EUzkuraityte and @joanneSouthern suggestions would work:
Parking permits in your area are valid from {1 February} every year and are valid until {31 January} the following year. For example, if you apply at the start of {August} your permit will only be valid for 6 months.
Joanne, have you noticed any users in your user research who object to the permit validity structure?
@lizziebruce No we haven't noticed anything in the research, it would only be if someone moved into to a scheme where this might be picked up, a bit difficult to research these people
done in test