amnezia-vpn/amnezia-client

Windows 7 not supported? Error: 0xc0000005

ElectroMyStyle opened this issue · 7 comments

ElectroMyStyle commented

Describe the bug
During the installation of the application on Windows 7, an error occurs - 0xc0000005. When trying to uninstall an application through the installer file, the same error occurs. After installation, the application files are installed in the folder C:/Program Files/AmneziaVPN, but when trying to launch the application AmneziaVPN.exe an error occurs - 0xc0000005

To Reproduce
Steps to reproduce the behavior:

  1. Downloaded the installer version 4.1.2 from the Release section
  2. Launched the installation file on Windows 7 Ultimate SP1
  3. Apparently, upon completion of the installation, the application file does not run, which gives an error - 0xc0000005
  4. See the error in the screenshot

Expected behavior
I expect the application to work

Log files
The log file is attached. InstallationLog.txt

Screenshots
Amnezia Install
Amnezia Uninstall

Desktop (please complete the following information):

  • OS: Windows 7 Ultimate SP 1

Additional context
I examined the error log in Windows and found two errors:

  1. Event ID: 7000. The AmneziaVPN-service service failed to start due to the following error:
    The service did not respond to the start or control request in a timely fashion.
  2. Event ID: 7009. A timeout was reached (30000 milliseconds) while waiting for the AmneziaVPN-service service to connect.
Bushroott commented

Windows 7 is not supported because the version of Qt used by the developers does not support it.
Why they use the latest versions of libraries remains a mystery. There is no technical need for this. New doesn't mean better.

Healertime commented

Is there an earlier release that will work?

Bushroott commented

Is there an earlier release that will work?

2.1.2

  • 👍1
pokamest commented

We are working on Windows 7 support, I hope it will be finished in couple weeks

  • 👍4
  • 😕2
Bushroott commented

Nothing has changed in the new version 4.5.3
The program does not work in Windows 7
As before, there is no OS version check before installation.

  • 👍1
maximlunegov commented

As before, there is no OS version check before installation.

And I think there should be a note in the release about the compatible OS version.