anujdatar/onenote-desktop

How to locate OneNote app files Ubuntu (snap)/ App opens up to a white screen

Closed this issue · 4 comments

gaurishdotkdm commented

Hi Anuj,

I installed "OneNote Desktop Client for Linux" using snapd.

$ sudo snap install onenote-desktop

After a 2-3 weeks of use, now the application is unable to open successfully and only shows white empty screen.

  1. Is there a way to recover my notes on the machine? I can't recollect my outlook login info. So I cannot access onenote over web using outlook account.
  2. Else, is there a workaround to get this working?
  3. Else, can I transfer any files to another Ubuntu machine and read my notes?

OS: Ubuntu 20.04.3 LTS
GNOME Version: 3.36.8

Thanks for your time!

anujdatar commented

Hi, this should be an easy fix actually. I am guessing something may have caused the last visited link to be stored incorrectly. Issue #21 is kinda similar, and the fix is the same. Here are the relevant steps to correct this.

If you are using .snap or onenote-desktop from snapcraft

  1. Close the app
  2. Go to ~/snap/onenote-desktop/current/.config/OneNote/
  3. Delete the config.json file
  4. Restart the app. It should go back to the OneNote notebook selection screen

Since you do not remember your login info, do not delete the entire ~/snap/onenote-desktop/current/.config/OneNote/. If you do that the app will reset and you will not be able to log in again. As far as I know, these notes are not stored locally in human readable formats (but i may be wrong). You need to be connected to OneNote web in order to access the notes.

I was working on an update that makes such resets easier, back then. It should be in the alpha channel, but it was a buggy fix, so it never made it to a stable release. Recently, I have been more focused on a python+gtk alternative to Electron. Which in my experience has been less resource hungry. In hindsight, i probably should fix my existing release before the full overhaul..

Anyway, let me know if this works for you, or if you have trouble finding the .config/OneNote folder

  • 👍1
gaurishdotkdm commented

Excellent!

Followed 4 steps mentioned above. I could get to the notebook selection page safely.

anujdatar commented

Great, glad I could help

anujdatar commented

should be fixed in v2.0.0.

  1. There is a return to homepage button in the app menubar now.
  2. There are app reset options too if you run into more issues