[FB12794488] Mailtrackerblocker crashes mail on macOS Ventura 13.5
paulcorn opened this issue · 13 comments
I deleted mailtrackerblocker 0.7.16, restarted my macbook pro (Intel 2020), installed the 1.01 version from Macapp store
Mail app crashes every time on opening
report included here:
Translated Report.docx
Ahh that's disappointing to hear.
I noticed you have another mail plugin enabled. I'm wondering if there's some negative interaction there. You can remove it from: /Users/USER/Library/Application Support/Mail/Plug-ins/
About sideloadly, I think there might be a newer version of their plugin but anyhow, I'm not sure if I can fix compatibility with it. Legacy mailbundle plugins can hook into pretty much all of Mail's functions with the potential of breaking things that are out of my control.
As a quick sanity check, could I ask you to remove MailTrackerBlocker then install this sample mail extension that I compiled from Apple's MailKit developer docs? You can unzip then drag it into Applications then enable it in Mail. Trying to isolate if it's a MailKit issue or not. Let me know if it crashes or not.
I've been trying to reproduce your crash on various machines to no avail.
I filed an Apple Developer Support ticket about this crash last week but they need more complete logs captured at the time of the crash, namely, the sysdiagnose and the System Information Report files. If you're able to, you can capture those two files and either email them to me or file it directly to Apple (letting me know the Feedback ID afterwards) so I can send a reply. I can completely understand if that's a bit too much work to ask of you.
And based on the result of your test, I suspect there's an issue somewhere in your MailData that is preventing your setup from working with these Mail Extensions. That sample Apple Mail extension you tried doesn't really do anything, which is even more bizarre when it crashes. Short of deleting that entire folder and redownloading all your emails again, I'm not really sure how to fix it or what is causing it (might be better on macOS Sonoma?). So at this point, with respect to your time and effort, I think it's best to ask Apple for a refund in the meanwhile.
Really appreciate it. Could you run it with just the sample mail extension?
Crashed Thread: 11 Dispatch queue: IMAPNetworkTaskHandler queue (QOS: BACKGROUND)
Another user on Sonoma beta 3 reported the same crash as you.
Crashed Thread: 7 Dispatch queue: MCTaskHandler queue (QOS: BACKGROUND)
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000Termination Reason: Namespace SIGNAL, Code 6 Abort trap: 6
Terminating Process: Mail [2744]Application Specific Information:
abort() called
Grabbed another Mac and managed to reproduce this crash that seems to happen a few seconds after launch while downloading emails from scratch. It is slightly different in that yours crashes under IMAPNetworkTaskHandler queue and yours occurs immediately on startup.
Sent this one Apple under FB12794488.
Thanks for the info.
I hereby want to upload the two large "sysdiagnose" files (one before and one after the mail crash), but the files are too big (2 x 347 MB and only 25 MB allowed). Can I use WeTransfer where 2GB is allowed, and mail them both to notifications@github.com?
Got it. Thanks for the assistance. I've attached your dumps to my inquiries with Apple. Fingers crossed.
Just as an update for late readers of this thread, this issue appears to be on the Mail-side of things so we'll ultimately need Apple's intervention for a fix. Mail extensions should not cause the Mail app to crash.
If you're experiencing this issue, please file feedbacks directly to Apple referencing bug ticket FB12794488 so they can prioritize this issue.