aws/amazon-sagemaker-feedback

When loading in any csv file I get "Canvas can't process your request right now."

Opened this issue · 12 comments

richbradshaw commented

Product Version

  • Amazon SageMaker Studio Classic
  • Amazon SageMaker Studio
  • Issue is not related to SageMaker Studio

Issue Description

Been a user for about 4 days - at first everything worked great, but now when I try to load a CSV locally or from S3 - even ones I've successfully loaded before I get

Canvas can't process your request right now. Try again in a few minutes, or contact your administrator and share the details below to resolve the issue.
If you're an administrator or an individual user, contact AWS support and provide the following code: <1121985d-e378-4f0c-8966-323ad8ddfd7e> to resolve the issue.

Super frustrating. I've tried logging out, shutting down canvas, logging out of AWS, logging back in again, starting it again a few times but no good.

I'm logged in as the root user (sorry!) so don't think is permissions.

Even a trivial file like the attached won't load in.

test.csv

Expected Behavior

Click data set on left sidebar, add tabular data set, drag a csv in, hit preview and it worked.

Observed Behavior

Uploads, but on preview always shows

Canvas can't process your request right now. Try again in a few minutes, or contact your administrator and share the details below to resolve the issue.

If you're an administrator or an individual user, contact AWS support and provide the following code: <1121985d-e378-4f0c-8966-323ad8ddfd7e> to resolve the issue.

Product Category

AutoML

Feedback Category

Configuration and Setup

Other Details

No response

richbradshaw commented

Since then have tried

Safari and Chrome (same on both)
Making a new user so have a fresh Studio (still didn't work)

The error in Chrome Dev Tools console from the POST to https://d-kj0tp5s5ndyx.studio.eu-west-2.sagemaker.aws/canvas/default/canvas_data_management_service/dm

is

{
    "data": {
        "s3Preview": null
    },
    "errors": [
        {
            "message": "Canvas can't process your request right now. Try again in a few minutes, or contact your administrator and share the details below to resolve the issue.",
            "locations": [
                {
                    "line": 2,
                    "column": 3
                }
            ],
            "path": [
                "s3Preview"
            ],
            "extensions": {
                "errorType": "ClientError",
                "errorCode": "CsvPreviewError",
                "errorTitle": "Request failed",
                "errorDetail": "If you're an administrator or an individual user, contact AWS support and provide the following code: <f2aa763f-bf25-4935-9474-771fe997232c> to resolve the issue.",
                "primaryActionType": "REROUTE",
                "primaryAction": "RETRY",
                "stack_trace": null,
                "secondaryAction": null,
                "isClientError": true,
                "client_request_id": "f2aa763f-bf25-4935-9474-771fe997232c"
            }
        }
    ]
}
  • 👍1
awalsystems commented

Hello, thank you for reporting this.

We encountered the same issue yesterday, but there's no clear message explaining the problem.

@aws Team, any feedback or insights on this?

  • 👍1
richbradshaw commented

I've registered for a trial of Business Support with AWS to try to get help here. Also have asked here: https://repost.aws/questions/QUZ1nddUJcSQaUD4DVZ5OFPA/when-loading-in-any-csv-to-sagemaker-studio-i-get-canvas-can-t-process-your-request-right-now

awalsystems commented

Did you get some feedback from them ?

richbradshaw commented

Did you get some feedback from them ?

I've registered for a trial of free support - but takes up to 2 weeks to be approved!!!

Harshit-crypto commented

Hey, has your issue resolved now? If yes can you tell me how you fixed it as I am getting the same issue now .

zakum1 commented

I have the same problem. I tried CSV and Parquet files. I tried with a single user and organization domain. When I "Create Dataset", I get the error above. If I used dataflows loading the data from a local file or an S3 bucket I also get the same error. Loading a local copy of one of the sample data files from AWS (canvas-sample-housing.csv) gives the same error, so it does not seem to be an issue with the file content.

AgustinL1 commented

Been facing the same issue for the last days!

thestateofcybersecurity commented

You have to force Canvas to do multi-line detection. I was getting the same error through the gui and went to data wrangler to import > advanced settings > Multi-line detection

  • 👍6
imnotquitejack commented

Enabling "Multi-line detection" fixed the issue for us as well! This is almost certainly a regression introduced in the last few weeks.

haidij commented

thank you! fixed it for me too

jerry42 commented

Thank you ! Fixed my problem too