bitwarden/clients

"Syncing error" with self-hosted, starting in Desktop v2024.3.2

Closed this issue · 4 comments

ekallevig commented

Steps To Reproduce

  1. Download and run release: Desktop v2024.3.2 (Bitwarden-Portable-2024.3.2.exe)
  2. Click "Logging in on"
  3. Click "self-hosted"
  4. Enter self-hosted server
  5. Click save icon
  6. Login successfully
  7. Notice no data is loaded from vault
  8. Click File > Sync vault
  9. Red error banner appears in top right with message "Syncing failed"

Expected Result

  • Data should be loaded from vault on first login
  • Data should load when running a manual sync

Actual Result

No data is loaded and "Syncing failed" message appears

Screenshots or Videos

No response

Additional Context

  1. I first noticed this happening in a full windows 11 installation (non-portable) version Desktop v2024.4.1.
  2. So I did a complete uninstall and wiped local data and reinstalled, same issue.
  3. I started going through recent releases (portable versions) and logging in (wiping 'bitwarden-appdata' folder between each run).
  4. I found that the last working version was Desktop v2024.3.0 -- and then when changing to Desktop v2024.3.2, the problem appears.
  5. I am able to successfully sync in the iOS app as well as the Chrome browser extension. Only Windows Desktop client is failing to sync.

Operating System

Windows

Operating System Version

11

Installation method

Direct Download (from bitwarden.com)

Build Version

2024.4.1

Issue Tracking Info

  • I understand that work is tracked outside of GitHub. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
bvwidt commented

I have the same issue with the Windows desktop client version. I noticed it first in 2024.4.1 when trying to save a new entry.
Before this incident I edited the 2 factor authentication setting but I'm not sure if it has any impact.

Saving a new entry works and I can see it saved in the web vault but trying to synchronize manually to get all existing entries fails!

javihiqu commented

Same issue here. All my entries disapeared but when I log in into the server or using mobile client, all data is there.
Installed Desktop version 2024.3.2 and recovered all data.

lexparsim commented

Same issue here. Did a new install on Win 10 using Bitwarden-Installer-2024.4.1.exe. My browser extensions on the same PC all sync fine but that desktop client just kept saying "Syncing failed". I uninstalled the 2024.4.1 desktop client and installed the 2024.3.0 desktop client and it syncs fine.

trmartin4 commented

@ekallevig this appears to be a duplicate of #8673. I'm closing this so that you can watch this issue for updates, as we are working on a resolution now.

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