Passkeys don't work on Arc Browser (Windows 11)

Question

Passkeys don't work on Arc Browser (Windows 11)

Opened this issue a month ago · 13 comments

RG007JM commented a month ago

Steps To Reproduce

Open the Arc browser while being signed in a Bitwarden Account in the Bitwarden Extension
Go to passkeys.io
Try to sign in
Fail
Try to disable the Bitwarden Extension.
Try to sign in to passkeys.io
See that it prompts Windows Hello
Have a cup of coffee

Expected Result

A Bitwarden prompt after clicking sign in on passkeys.io

Actual Result

Not Bitwarden/Windows Hello prompt after clicking sign in on passkeys.io

Screenshots or Videos

Additional Context

No response

Operating System

Windows

Operating System Version

Windows 11

Web Browser

Chrome

Browser Version

Arc Browser , Chromium

Build Version

0.19.0.23547 , 124.0.6367.60

Issue Tracking Info

I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.

Answer 1 · 2024-04-23T14:05:52.000Z

Hi there,

Thank you for your report!

I was able to reproduce this issue, and I have flagged this to our engineering team.

If you wish to add any further information/screenshots/recordings etc., please feel free to do so at any time - our engineering team will be happy to review these.

Thanks once again!

Answer 2 · 2024-05-01T09:57:13.000Z

Would love to have updates here! Please let me know what debug info you need

Answer 3 · 2024-05-04T10:46:47.000Z

I've this problem too. But after restart arc browser, bitwarden passkey appear but still not work because arc native passkey QR code appear after that and the verification failed.

Answer 4 · 2024-05-04T10:51:00.000Z

update: i try clear site data (in development mode) and sign-in again. now it works.

Answer 5 · 2024-05-06T16:13:39.000Z

not working still for me :(

Answer 6 · 2024-05-13T14:10:31.000Z

It worked for me when enabled Bitwarden as default password manager

Answer 7 · 2024-05-13T14:14:19.000Z

It worked for me when enabled Bitwarden as default password manager.

Unfortunately I'm on Windows 11. The """Stable""" release fixed about 0 bugs.

Answer 8 · 2024-05-14T14:55:13.000Z

I was facing the same issue. Bitwarden passkeys are not working for me in Arc. I read this entire issue and can confirm that none of the solutions work. I have tried.

Clearing cache, cookies and all site data.
Setting Bitwarden as default password manager.

Arc version: 1.1.1.27314 (latest stable release as of now)
Chrome version: 124.0.6367.155

Answer 9 · 2024-05-24T00:02:15.000Z

Still not working.

Answer 10 · 2024-05-24T14:59:09.000Z

It was working until yesterday for me and now it is not working anymore.

Answer 11 · 2024-05-28T19:34:12.000Z

I am having this issue as well

Answer 12 · 2024-06-06T15:12:26.000Z

Quick update on this. Passkeys.io does work but github does not

Answer 13 · 2024-06-07T14:14:37.000Z

This issue resolves for me whenever windows display scaling is set to 100%. Anything larger, and this issue comes back.

It seems the bitwarden extension cannot properly display the passkey confirmation page when scaling is too high, so it aborts. This can be seen in the console with an error from the extension. This does not occur in other chromium based browsers.

Another way to see the underlying issue is when clicking the extension's "pop out a new window" button. It won't actually create a new window unless scaling is decreased.