Not retrieving saved passwords
Closed this issue · 2 comments
Steps To Reproduce
- Open Bitwarden
- Enter master password
- Observe infinite loading icon and passwords not retrieved
Expected Result
Should see all previously saved entries
Actual Result
Infinite loading icon
Screenshots or Videos
Additional Context
I'm getting this after uninstalling and re-installing bitwarden from the snap store.
The reason I uninstalled and re-installed was, it had stopped working in a different way - it was complaining of some kind of token error whenever I tried to save a new entry.
I tried uninstalling and reinstalling to fix that error and am now getting this one.
Operating System
Linux
Operating System Version
Ubuntu 22.04.4 LTS
Installation method
Snap
Build Version
2024.4.0
Issue Tracking Info
- I understand that work is tracked outside of GitHub. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
Hi there,
I attempted to reproduce your issue and was unable to do so. Please try removing all files mentioned here (https://bitwarden.com/help/data-storage/#on-your-local-machine) before reinstalling the desktop app via this guide: https://bitwarden.com/help/getting-started-desktop/#tab-3-6vQUhrVotSKFarA3cqyESG
We use GitHub issues as a place to track bugs and other development-related issues. If your issue persists, please write us back using our “Contact support” form located on our Help Center (https://bitwarden.com/help/).
You can include a link to this issue in the message content.
Alternatively, you can also search for an answer in our help documentation or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/).
The issue here will be closed.
Thanks!