When customer books, sometimes 2x the number of spaces is taken
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A customer books 3 spaces. They are charged for 3, get an email for 3, but 6 slots are taken up and unavailable for booking. This has been happening for a few months. Not related to cart timeouts.
Hello, we would need to be able to reproduce the issue on demand to find its origin.
Can you send me a link to the product page and instructions to reproduce the problem?
If you don't know how to reproduce it, can you still send me a link to the product page? I can try to make some tests.
We can also compare and analyse the orders, can you send me screenshots of:
- at least two orders were the problem occured
- at least two orders where the problem didn't occured
To do that, go to WooCommerce > orders > click the order > here, take a screenshot, I need to see the "Payment via" line, the "Date created" and "Status", all the "Order notes" and all the "Items".