calibreapp/react-live-chat-loader

[Bug] Overlapping placeholder intercom icon with Intercom widget

kinotto opened this issue · 3 comments

Describe the bug

The intercom chat widget and the intercom placeholder icon don't overlap perfectly when the widget loads.

How To Reproduce

current environment

  • nextjs v13.1.1
  • react-live-chat-loader v2.8.1

there is no custom styling to the intercom icon

Screenshots

image

Relevant Log Output

No response

Code of Conduct

  • I agree to follow this project’s Code of Conduct

Hey @kinotto, thanks for logging.

Were you able to resolve this issue since logging?

The Intercom demo shows the Intercom widget without any overlap present, so I can only assume something else was at play in the scenario that you've screenshotted back in April.

Do you have a reproduction available of this bug?

Hi @benschwarz ,
As of today the issue is still present
i'm running

  • nextjs v13.1.1
  • react-live-chat-loader v2.8.1

with no custom styling

when hovering over the icon for the first time you see the placeholder than it goes away in the subsequent interactions

overlapping.issue.mov

image

This bug is still there

It seems that intercom has changed the positioning of their launcher. This repo needs to be updated with the same.