calibreapp/react-live-chat-loader

[Bug] Intercom seems not to work on NextJS 13

colenh opened this issue · 5 comments

colenh commented

Describe the bug

In development, it works fine. However, in a production environment (https://porcify.com/), it seems to not work at all. When hovering the icon, the following error occurs.
image

How To Reproduce

  1. open your browser console
  2. hover over the intercom widget on https://porcify.com/

Screenshots

No response

Relevant Log Output

Uncaught TypeError: can't access property "parentNode", r is undefined
    NextJS 32
        m
        m
        v
        h
        onMouseEnter
        l2
        l7
        sn
        sn
        sr
        ss
        uM
        ih
        ss
        iU
        iA
        so
        sa
        si
        si
        createRoot
        hydrate
        4744
        r
        appBootstrap
        4744
        d
        n
        <anonymous>
        O
        c
        <anonymous>

Code of Conduct

  • I agree to follow this project’s Code of Conduct
SamSaprykin commented

hey @colenh, did you find solution for Next 13?

colenh commented

sadly not, i had to move to react-use-intercom

ChezMose commented

Just sharing, but I just installed react-live-chat-loader with next 13.4.2 + Intercom and it worked perfectly.
I use the app router + the [lang] folder.

  • 👍1
SamSaprykin commented

yep, works well for me as well:

"next": "13.4.5"
"react-live-chat-loader": "^2.8.1"

benschwarz commented

Thanks for your notes @ChezMose and @SamSaprykin. Seeing as you've had it working I'm going to go ahead and close this issue.

  • ❤️1