calibreapp/react-live-chat-loader

[Feature Request] Browser never idle when a lottie animation runs

ChezMose opened this issue · 1 comments

What problem would this feature solve?

When a lottie animation runs, the browsers apparently is never idle.
Meaning the chat does not load unless the facade is clicked or hovered, which is an issue for our marketing team.

Describe the solution you’d like to see

I suggest adding a 'fixedPeriod' prop that would override the idlePeriod.
(and throw an error if both are provided)

Are you willing to work on implementing this solution?

Yes

Describe alternatives you’ve considered

Another solution is to add a 'ignoreRequestCallback' prop.
Easier to implement in the current code but probably too technical for users ;)

Additional context

No response

Code of Conduct

  • I agree to follow this project’s Code of Conduct

Thanks for your notes @ChezMose, helpful to understand the situation.

We've also seen unexpected results with requestIdleCallback in #144, where the same situation arises… no idle, no widget.

idlePeriod is "designed" to be an overall timeout/deadline for when a chat widget should be loaded. An appropriate fix here might be to alter the idlePeriod so that there's always a deadline timeout, rather than waiting for a requestIdleCallback that's never going to occur. Would you be willing to work on a solution that did that? Or do you have another idea?