Login information is not valid?

Question

Login information is not valid?

Closed this issue 2 years ago · 17 comments

LasseTheDude commented 2 years ago

Every time I try to login I got a errror message for the user account!

Answer 1 · 2022-06-06T07:07:13.000Z

Can you confirm that you've got the Bestway app installed and working on your phone? (not the lay-z-spa app)

Also can you let us know the exact error message and any additional relevant information from the HA log?

Answer 2 · 2022-06-08T11:51:56.000Z

Yes I can confirm that I use the bestway app and it works perfect on my iPhone.

"User account does not exist" is the error message.

I live in Norway if thats important.

Answer 3 · 2022-06-08T18:45:43.000Z

Same problem here. I also live in Norway.

Answer 4 · 2022-06-09T21:45:06.000Z

Same problem. i live in the Netherlands

Answer 5 · 2022-06-13T07:09:57.000Z

I was close to report same problems too.
But after using right "bestway" app instead of "lay-z-spa" app. Ge through registration.
Because I suffered a lot, "User account does not exist" errors against bestway.
I am not that familiar with HA or HACS by now. So this was a bit tricky for me at first.

After I managed it, I couldn't be more pleased how fine it works with Siri.
Made the bestway app in my case totally obsolete in daily use.

Answer 6 · 2022-06-13T08:22:06.000Z

I'm having the same issue and i'm using the app in Play Store Named "Bestway Smart Hub" and i'm managing to control the spa from it.. Though with this integration i'm being promped with " User account does not exist"

Is there a debug log to identify the issue maybe?

I was close to report same problems too. But after using right "bestway" app instead of "lay-z-spa" app. Ge through registration. Because I suffered a lot, "User account does not exist" errors against bestway. I am not that familiar with HA or HACS by now. So this was a bit tricky for me at first.

After I managed it, I couldn't be more pleased how fine it works with Siri. Made the bestway app in my case totally obsolete in daily use.

Answer 7 · 2022-06-13T08:25:00.000Z

I've been using an iPhone app. Mine was just called "bestway"-App.
But there are plenty of other bestway apps, even on iphone.
This one is what I use: https://apps.apple.com/de/app/bestway-smart-hub/id1456731336

Answer 8 · 2022-06-13T08:26:25.000Z

.
Same App it seems... May i ask what is your location? as its seems related to geo

I've been using an iPhone app. Mine was just called "bestway"-App. But there are plenty of other bestway apps, even on iphone. This one is what I use: https://apps.apple.com/de/app/bestway-smart-hub/id1456731336

Answer 9 · 2022-06-13T08:38:58.000Z

. Same App it seems... May i ask what is your location? as its seems related to geo

I've been using an iPhone app. Mine was just called "bestway"-App. But there are plenty of other bestway apps, even on iphone. This one is what I use: https://apps.apple.com/de/app/bestway-smart-hub/id1456731336

Sure, Germany.

The App requested each time location information.
Maybe it's because of different Wi-Fi restrictions between several countries.
Did you create and activate your registration complete on bestway app?
Could you control your Spa via this app?
I think this is mandatory.

But I'm not a dev on this project.
I'm just a happy consumer.

Answer 10 · 2022-06-13T08:47:45.000Z

Hello,
I reside in Malta ... Yes i'm using the Best Way app to control the spa and it works fine.

Issue is that i wasn't able to find any related logs to why its failing.

. Same App it seems... May i ask what is your location? as its seems related to geo

I've been using an iPhone app. Mine was just called "bestway"-App. But there are plenty of other bestway apps, even on iphone. This one is what I use: https://apps.apple.com/de/app/bestway-smart-hub/id1456731336

Sure, Germany.

The App requested each time location information. Maybe it's because of different Wi-Fi restrictions between several countries. Did you create and activate your registration complete on bestway app? Could you control your Spa via this app? I think this is mandatory.

But I'm not a dev on this project. I'm just a happy consumer.

Answer 11 · 2022-06-13T16:44:37.000Z

Norway here. Bestway app. I hope @cdpuk can look into this fast. I really want my bath into HA 😇

Answer 12 · 2022-06-13T16:58:43.000Z

I found the solution! Delete your bath from the old account. Make a new one with Germany as the country with the same email and a different password. Now it works like a charm! 😃

Answer 13 · 2022-06-13T18:44:50.000Z

I've been keeping a watch on this thread - glad to see there seems to be a way to get it working 😄

I had a bit of a play with the login request that HA has to make - there's a lang parameter that was hard coded to en. I tried passing other country codes but it always succeeded for my account. The only other data we pass across is the username and password.

Sounds like perhaps only certain countries will work when you create the Bestway app account. Mine will have been UK, and sounds like Germany works too.

Has anybody else had success following @LasseTheDude's workaround? If so, I'll update the README and close the issue.

Answer 14 · 2022-06-13T19:52:49.000Z

I can confirm that it is working after creating new account with country German

Answer 15 · 2022-06-13T20:32:12.000Z

Great. I'll update the README.

Answer 16 · 2022-06-13T20:54:22.000Z

Worked here also changing to Germany. Great, thanks! :-)

Answer 17 · 2023-05-15T19:13:59.000Z

In my case it did not work with

"Lay-Z-Spa" app. Connecting within the app worked after about 10 retries.
HA integration login: account does not exist (and EU gateway did not work at all)

It worked with

"Bestway Smart Home" app (Android). After install, it appears in the menu with a "B" icon and text "Multiple Image Select" :)
Account created in app: Europe/Austria, the pump connected flawlessly
HA integration login: Only US gateway worked (not EU)