Copy of Prototype suspension (lo-fi)

[adriannelee]

As a Notify client, I need to know when my service is/will be suspended so that I can take steps to recover it/prevent it.

Clients can get suspended from Notify for not complying with the Notify Terms of Use.

Using a very small prototype, we want to learn:

• What kind of language helps clients understand what limitations were placed on them, why, and what can help them prevent being blocked in the future?

Acceptance criteria

• Prototype in English is drafted by Monday Aug 21
• Prototype in French is drafted by Monday Aug 21
• Prototype helps us learn during testing on the week of Aug 21

Docs

The Forms team brainstormed some ideas for suspension previous (no UI changes yet)

• Support documentation
• Admin interface and notifications
• Tabletop exercise
• Deactivation flows
• Escalation path
• Policy guidance
• Adrianne's notes of the Forms Team docs