[Opened-Tickets] - Impossible to close
Opened this issue · 1 comments
cmeschin commented
Hi,
I use open-ticket with the Mail provider (open-ticket 1.2.0 and centreon-web 2.8.30).
It works fine to open tickets. They appears in opened-tickets view and in our ITSM tool.
But when I want to close ticket, it doesn't work. Tickets are still present in opened-tickets.
In the view "Opened-tickets", I select service to be closed and close the ticket.
The popup "ticket closed" appear but the ticket is always in the "opened tickets" view.
Is exists a known bug about this on release 2.8.x?
Thanks.
cmeschin commented
More information:
The problem arrives when service is disacknownledge (for any reason) since "services details" supervision page.