Send push notifications are not working on the Mobile App
Edik-Apoyan opened this issue · 13 comments
Describe the bug
When the user is enabled "Send push notifications" on Mobile App the user doesn’t get any notifications
To Reproduce
- Open Mobile App
- Make sure "Send push notifications" are enabled
- Close the App without logout
- Navigate to the webpage and send a message
Expected behavior
Send push notifications should work properly
Environment
app.chatwoot.com
Cloud Provider
None
Platform
Mobile
Operating system
IOS
Browser and version
No response
Docker (if applicable)
No response
Additional context
No response
Sorry for the late reply. Are you still facing the issue?
I'd love to take this issue? Can you describe it a little more in depth for me. Are you receiving a message and there is no push notification?
After taking a look at this, it seems like any necessary changes would need to be within the API
Hello
I have chatwoot on my own server
I have the official mobile app on my iPhone, but, im not getting any notifications
can anyone help me please ?
Hello I have chatwoot on my own server I have the official mobile app on my iPhone, but, im not getting any notifications can anyone help me please ?
Please see https://www.chatwoot.com/hc/handbook/articles/1687935909-push-notification
You need to define FCM_SERVER_KEY in both your sidekick and chatwoot environment variables in order for it to work.
I have defined in both sides as:
- ENABLE_PUSH_RELAY_SERVER=true
- FCM_SERVER_KEY=XXXXXX (my Firebase Cloud Messaging Key pair)
but still not getting notifications, am I doing something wrong ?
Try ENABLE_PUSH_RELAY_SERVER=false.
As you setting your own firebase id, you have to disable the relay server
Try ENABLE_PUSH_RELAY_SERVER=false. As you setting your own firebase id, you have to disable the relay server
I have done that, but still not getting mobile notifications, any other ideas ?
@salomonamiga Are you still facing this issue?
Closing this issue, for now. Please feel free to reopen this if it is still an issue.
@salomonamiga Are you still facing this issue?
yes, the issue is still there !
any help please ?
Did you follow this guide? https://www.chatwoot.com/hc/handbook/articles/1687935909-push-notification
yes, tried everything