"service unavailable" in Heroku instance

Question

"service unavailable" in Heroku instance

Closed this issue 10 years ago · 6 comments

dmd commented 11 years ago

I keep getting "Service unavailable" when trying to upload on my Heroku instance.

Answer 1 · 2013-08-23T17:40:12.000Z

Also sometimes the rather unhelpful "true":

Answer 2 · 2013-08-23T18:15:07.000Z

Hah, interesting. Well, there's quite a lot of things this could be. Does Heroku give you access to the server logs?

Answer 3 · 2013-08-23T20:12:50.000Z

Aha:

2013-08-23T17:36:52.597344+00:00 heroku[web.1]: Error R14 (Memory quota exceeded)

Well, that makes sense. Is there a way the quota could be detected and have it so people wouldn't try uploading things bigger than that?

Answer 4 · 2013-08-23T20:14:48.000Z

https://devcenter.heroku.com/articles/dynos#memory-behavior says that R14 shouldn't actually kill it, though. I didn't get any R15s.

Answer 5 · 2013-08-23T20:15:09.000Z

All logs: http://ix.io/7wz

Answer 6 · 2013-08-23T21:13:39.000Z

Ahh, that does make a lot of sense. I'm actually running into the same problem on my server.

Memory management and figuring out what the actual max upload size is (and getting a server with more memory) is next on my todo list. I'm thinking of upping the limit significantly once I get the new server and charging $1/month for people that want to upload files over 50 megs (or more than 500 files a month or something).