cityofaustin/odd-ops

Define SD23 metric on services online

Closed this issue · 2 comments

danielhonker commented

We have to give OPM a definition of an SD23 metric ODD has been named as responsible for:

Number of services provided online... or something of that sort.

To do

  • Set up a meeting to plan this work -- with Marni, @danielhonker, Sarah Rodriguez.

Issues to decide in the planning meeting:

  • What are all the boxes we need to fill in for OPM?
  • What existing data can we pull from?
  • Who will work on this?

Questions to answer as part of the project:

  • What is the definition of a service? Leverage service access definition here
  • How might we define what a service being "online" means? Just online? Accessible/WCAG? Usable? Translated? Might be a rating scale here...
  • We proposed to measure this once per year, but how might we update this metric more frequently? How might we measure it as part of Austin.gov roadmap?
danielhonker commented

Notes from planning meeting with Sarah today

Next steps:

  • Find out details on timeline - DH
  • Add some details on the audience and success indicators
  • Schedule an in-person meeting to set milestones and scope out the deliverable - DH