Unsubscribe isn't working as intended

Question

Unsubscribe isn't working as intended

JulianNorton opened this issue 9 years ago · 16 comments

When I first registered, I hit enter a few times because I didn't realize it was working. As a consequence I get half a dozen emails a week now, and unsubscribing doesn't work.

Answer 1 · 2015-11-20T21:29:50.000Z

@JulianNorton If you'll permit me, it looks like "subscribe" is the part that's not working as intended!

Would you like me to clean up the duplicates, or have you done it already?

Answer 2 · 2015-11-20T21:31:04.000Z

I haven't been able to unsubscribe the duplicates. I'd just like one email. Thanks @bigfleet

Answer 3 · 2015-11-20T21:33:03.000Z

@JulianNorton When you say, "I haven't been able to", you mean, you have not made the effort? Or you mean that you have attempted it, and have received an error? Or that you have made the attempt, and the emails continue?

I'll contact your email with any further followup. (We are likely to take a few approaches to this ticket based on our findings.) Thanks for the ticket!

Answer 4 · 2015-11-20T21:34:31.000Z

I've tried to, I click the link, get a confirmation screen, but I still get the same amount of emails anyway.

Answer 5 · 2015-11-27T13:36:34.000Z

@bigfleet I got 5 more emails yesterday

Answer 6 · 2015-11-28T22:48:13.000Z

@JulianNorton My apologies, I didn't see you were in NYC. citygram.nyc is an independent installation (I'm working on smoothing the process of error reporting.) Paging @dirkkelly!

Answer 7 · 2015-12-02T00:54:58.000Z

@JulianNorton thanks for the report, give me a couple of days and I'll get back to you. Cc/ @excepttheweasel you were reporting something similar right? Thanks for patience everyone, juggling a few balls at the moment including traveling.

Answer 8 · 2015-12-10T15:00:11.000Z

@dirkkelly I got 5 more emails this morning.

Answer 9 · 2015-12-10T18:07:39.000Z

@JulianNorton Looking it to this now. You have 7 overall, I'm going to reduce to only one per geometry.

Answer 10 · 2015-12-10T18:17:45.000Z

All sorted, you're down to 2 active subscriptions for the two unique geoms.

You had 17 over two email addresses, let me know if there's others I should look for.

Deleted Dupe Geoms by ID

Subscription.where(email_address: "julian.norton@gmail.com").count => 7
Subscription.where(email_address: "julian.norton@gmail.com").all.map(&:inspect)

[
"#<Citygram::Models::Subscription @values={:geom=>\"0103000020E610000001000000050000008936384B837B52C0997E1214666D4440340A4A97447B52C0997E1214666D4440340A4A97447B52C01FCBF9EDC46D44408936384B837B52C01FCBF9EDC46D44408936384B837B52C0997E1214666D4440\", :updated_at=>2015-10-13 15:42:29 UTC, :created_at=>2014-10-27 16:17:59 UTC, :publisher_id=>1, :channel=>\"email\", :phone_number=>\"\", :email_address=>\"julian.norton@gmail.com\", :webhook_url=>nil, :unsubscribed_at=>2015-10-13 15:42:29 UTC, :id=>\"e77476c0-cff7-42e3-b091-1947f3e71d9b\", :last_notified=>nil}>",
"#<Citygram::Models::Subscription @values={:geom=>\"0103000020E610000001000000050000004A64104C4E7E52C061B27AFC056644401F3A13A60F7E52C061B27AFC056644401F3A13A60F7E52C0E7FE61D6646644404A64104C4E7E52C0E7FE61D6646644404A64104C4E7E52C061B27AFC05664440\", :updated_at=>2015-11-12 14:16:56 UTC, :created_at=>2015-10-13 15:44:09 UTC, :publisher_id=>1, :channel=>\"email\", :phone_number=>\"\", :email_address=>\"julian.norton@gmail.com\", :webhook_url=>nil, :unsubscribed_at=>2015-11-12 14:16:56 UTC, :id=>\"d934329d-0816-4eb9-98ce-f587fcc9fc22\", :last_notified=>nil}>",
"#<Citygram::Models::Subscription @values={:geom=>\"0103000020E610000001000000050000004A64104C4E7E52C061B27AFC056644401F3A13A60F7E52C061B27AFC056644401F3A13A60F7E52C0E7FE61D6646644404A64104C4E7E52C0E7FE61D6646644404A64104C4E7E52C061B27AFC05664440\", :updated_at=>2015-10-13 15:44:09 UTC, :created_at=>2015-10-13 15:44:09 UTC, :publisher_id=>1, :channel=>\"email\", :phone_number=>\"\", :email_address=>\"julian.norton@gmail.com\", :webhook_url=>nil, :unsubscribed_at=>nil, :id=>\"be034f48-0866-4382-b190-d0893bdfd61a\", :last_notified=>nil}>", 
"#<Citygram::Models::Subscription @values={:geom=>\"0103000020E610000001000000050000004A64104C4E7E52C061B27AFC056644401F3A13A60F7E52C061B27AFC056644401F3A13A60F7E52C0E7FE61D6646644404A64104C4E7E52C0E7FE61D6646644404A64104C4E7E52C061B27AFC05664440\", :updated_at=>2015-10-15 12:18:20 UTC, :created_at=>2015-10-13 15:44:09 UTC, :publisher_id=>1, :channel=>\"email\", :phone_number=>\"\", :email_address=>\"julian.norton@gmail.com\", :webhook_url=>nil, :unsubscribed_at=>2015-10-15 12:18:20 UTC, :id=>\"1b84636d-3e48-4bff-bb35-a937fcc00c88\", :last_notified=>nil}>", 
"#<Citygram::Models::Subscription @values={:geom=>\"0103000020E610000001000000050000004A64104C4E7E52C061B27AFC056644401F3A13A60F7E52C061B27AFC056644401F3A13A60F7E52C0E7FE61D6646644404A64104C4E7E52C0E7FE61D6646644404A64104C4E7E52C061B27AFC05664440\", :updated_at=>2015-10-15 12:25:50 UTC, :created_at=>2015-10-13 15:44:09 UTC, :publisher_id=>1, :channel=>\"email\", :phone_number=>\"\", :email_address=>\"julian.norton@gmail.com\", :webhook_url=>nil, :unsubscribed_at=>2015-10-15 12:25:50 UTC, :id=>\"3d21f96d-bc9d-42dd-b92f-07015217a1a3\", :last_notified=>nil}>", 
"#<Citygram::Models::Subscription @values={:geom=>\"0103000020E610000001000000050000004A64104C4E7E52C061B27AFC056644401F3A13A60F7E52C061B27AFC056644401F3A13A60F7E52C0E7FE61D6646644404A64104C4E7E52C0E7FE61D6646644404A64104C4E7E52C061B27AFC05664440\", :updated_at=>2015-11-05 13:08:45 UTC, :created_at=>2015-10-13 15:44:09 UTC, :publisher_id=>1, :channel=>\"email\", :phone_number=>\"\", :email_address=>\"julian.norton@gmail.com\", :webhook_url=>nil, :unsubscribed_at=>2015-11-05 13:08:45 UTC, :id=>\"61d255e4-5c93-4f2d-91e5-04a71cefe55e\", :last_notified=>nil}>", 
"#<Citygram::Models::Subscription @values={:geom=>\"0103000020E610000001000000050000004A64104C4E7E52C061B27AFC056644401F3A13A60F7E52C061B27AFC056644401F3A13A60F7E52C0E7FE61D6646644404A64104C4E7E52C0E7FE61D6646644404A64104C4E7E52C061B27AFC05664440\", :updated_at=>2015-11-12 14:16:49 UTC, :created_at=>2015-10-13 15:44:09 UTC, :publisher_id=>1, :channel=>\"email\", :phone_number=>\"\", :email_address=>\"julian.norton@gmail.com\", :webhook_url=>nil, :unsubscribed_at=>2015-11-05 13:08:45 UTC, :id=>\"b79ef500-3b60-4d4c-af9f-ef0e6ff37d36\", :last_notified=>nil}>"
]

Subscription.where(id: ["d934329d-0816-4eb9-98ce-f587fcc9fc22", "be034f48-0866-4382-b190-d0893bdfd61a", "1b84636d-3e48-4bff-bb35-a937fcc00c88", "3d21f96d-bc9d-42dd-b92f-07015217a1a3", "61d255e4-5c93-4f2d-91e5-04a71cefe55e"]).map(&:delete)

Deleted all due to dupe geom

Subscription.where(email_address: "julian.norton+citygram@gmail.com").count => 
Subscription.where(email_address: "julian.norton+citygram@gmail.com").all.map(&:inspect)

=> [
"#<Citygram::Models::Subscription @values={:geom=>\"0103000020E610000001000000050000004A64104C4E7E52C061B27AFC056644401F3A13A60F7E52C061B27AFC056644401F3A13A60F7E52C0E7FE61D6646644404A64104C4E7E52C0E7FE61D6646644404A64104C4E7E52C061B27AFC05664440\", :updated_at=>2015-10-13 15:44:09 UTC, :created_at=>2015-10-13 15:44:09 UTC, :publisher_id=>1, :channel=>\"email\", :phone_number=>\"\", :email_address=>\"julian.norton+citygram@gmail.com\", :webhook_url=>nil, :unsubscribed_at=>nil, :id=>\"9a179bc9-62f1-464d-89c4-1a5f20bf2e5c\", :last_notified=>nil}>", 
"#<Citygram::Models::Subscription @values={:geom=>\"0103000020E610000001000000050000004A64104C4E7E52C061B27AFC056644401F3A13A60F7E52C061B27AFC056644401F3A13A60F7E52C0E7FE61D6646644404A64104C4E7E52C0E7FE61D6646644404A64104C4E7E52C061B27AFC05664440\", :updated_at=>2015-10-13 15:44:09 UTC, :created_at=>2015-10-13 15:44:09 UTC, :publisher_id=>1, :channel=>\"email\", :phone_number=>\"\", :email_address=>\"julian.norton+citygram@gmail.com\", :webhook_url=>nil, :unsubscribed_at=>nil, :id=>\"17266c22-a33b-4ed2-b87c-83ec9ce10ccd\", :last_notified=>nil}>", 
"#<Citygram::Models::Subscription @values={:geom=>\"0103000020E610000001000000050000004A64104C4E7E52C061B27AFC056644401F3A13A60F7E52C061B27AFC056644401F3A13A60F7E52C0E7FE61D6646644404A64104C4E7E52C0E7FE61D6646644404A64104C4E7E52C061B27AFC05664440\", :updated_at=>2015-10-13 15:44:09 UTC, :created_at=>2015-10-13 15:44:09 UTC, :publisher_id=>1, :channel=>\"email\", :phone_number=>\"\", :email_address=>\"julian.norton+citygram@gmail.com\", :webhook_url=>nil, :unsubscribed_at=>nil, :id=>\"94fb9b13-a74e-4988-be5c-c14b52c59478\", :last_notified=>nil}>", 
"#<Citygram::Models::Subscription @values={:geom=>\"0103000020E610000001000000050000004A64104C4E7E52C061B27AFC056644401F3A13A60F7E52C061B27AFC056644401F3A13A60F7E52C0E7FE61D6646644404A64104C4E7E52C0E7FE61D6646644404A64104C4E7E52C061B27AFC05664440\", :updated_at=>2015-10-13 15:44:09 UTC, :created_at=>2015-10-13 15:44:09 UTC, :publisher_id=>1, :channel=>\"email\", :phone_number=>\"\", :email_address=>\"julian.norton+citygram@gmail.com\", :webhook_url=>nil, :unsubscribed_at=>nil, :id=>\"880feef6-797c-444a-878e-22c1aa38ff4d\", :last_notified=>nil}>", 
"#<Citygram::Models::Subscription @values={:geom=>\"0103000020E610000001000000050000004A64104C4E7E52C061B27AFC056644401F3A13A60F7E52C061B27AFC056644401F3A13A60F7E52C0E7FE61D6646644404A64104C4E7E52C0E7FE61D6646644404A64104C4E7E52C061B27AFC05664440\", :updated_at=>2015-10-15 12:24:03 UTC, :created_at=>2015-10-13 15:44:09 UTC, :publisher_id=>1, :channel=>\"email\", :phone_number=>\"\", :email_address=>\"julian.norton+citygram@gmail.com\", :webhook_url=>nil, :unsubscribed_at=>2015-10-15 12:24:03 UTC, :id=>\"31c2d03d-8eeb-4bab-997d-e9f688bfeda5\", :last_notified=>nil}>", 
"#<Citygram::Models::Subscription @values={:geom=>\"0103000020E610000001000000050000004A64104C4E7E52C061B27AFC056644401F3A13A60F7E52C061B27AFC056644401F3A13A60F7E52C0E7FE61D6646644404A64104C4E7E52C0E7FE61D6646644404A64104C4E7E52C061B27AFC05664440\", :updated_at=>2015-10-22 17:56:03 UTC, :created_at=>2015-10-13 15:44:09 UTC, :publisher_id=>1, :channel=>\"email\", :phone_number=>\"\", :email_address=>\"julian.norton+citygram@gmail.com\", :webhook_url=>nil, :unsubscribed_at=>2015-10-22 17:56:03 UTC, :id=>\"7ad95190-6681-4876-b344-8c21c992f482\", :last_notified=>nil}>", 
"#<Citygram::Models::Subscription @values={:geom=>\"0103000020E610000001000000050000004A64104C4E7E52C061B27AFC056644401F3A13A60F7E52C061B27AFC056644401F3A13A60F7E52C0E7FE61D6646644404A64104C4E7E52C0E7FE61D6646644404A64104C4E7E52C061B27AFC05664440\", :updated_at=>2015-11-05 13:09:29 UTC, :created_at=>2015-10-13 15:44:09 UTC, :publisher_id=>1, :channel=>\"email\", :phone_number=>\"\", :email_address=>\"julian.norton+citygram@gmail.com\", :webhook_url=>nil, :unsubscribed_at=>2015-11-05 13:09:29 UTC, :id=>\"7fa7173f-fb18-4c6e-b57e-0369fcf0f95c\", :last_notified=>nil}>", 
"#<Citygram::Models::Subscription @values={:geom=>\"0103000020E610000001000000050000004A64104C4E7E52C061B27AFC056644401F3A13A60F7E52C061B27AFC056644401F3A13A60F7E52C0E7FE61D6646644404A64104C4E7E52C0E7FE61D6646644404A64104C4E7E52C061B27AFC05664440\", :updated_at=>2015-11-20 21:33:44 UTC, :created_at=>2015-10-13 15:44:09 UTC, :publisher_id=>1, :channel=>\"email\", :phone_number=>\"\", :email_address=>\"julian.norton+citygram@gmail.com\", :webhook_url=>nil, :unsubscribed_at=>2015-11-20 21:33:44 UTC, :id=>\"001f6775-57ae-4f12-b359-89970e7b7ca0\", :last_notified=>nil}>", 
"#<Citygram::Models::Subscription @values={:geom=>\"0103000020E610000001000000050000004A64104C4E7E52C061B27AFC056644401F3A13A60F7E52C061B27AFC056644401F3A13A60F7E52C0E7FE61D6646644404A64104C4E7E52C0E7FE61D6646644404A64104C4E7E52C061B27AFC05664440\", :updated_at=>2015-10-22 17:55:41 UTC, :created_at=>2015-10-13 15:44:09 UTC, :publisher_id=>1, :channel=>\"email\", :phone_number=>\"\", :email_address=>\"julian.norton+citygram@gmail.com\", :webhook_url=>nil, :unsubscribed_at=>2015-10-22 17:55:41 UTC, :id=>\"904fd01b-88af-4d8c-aecf-1050ae7f5f6b\", :last_notified=>nil}>", 
"#<Citygram::Models::Subscription @values={:geom=>\"0103000020E610000001000000050000004A64104C4E7E52C061B27AFC056644401F3A13A60F7E52C061B27AFC056644401F3A13A60F7E52C0E7FE61D6646644404A64104C4E7E52C0E7FE61D6646644404A64104C4E7E52C061B27AFC05664440\", :updated_at=>2015-10-22 17:55:50 UTC, :created_at=>2015-10-13 15:44:09 UTC, :publisher_id=>1, :channel=>\"email\", :phone_number=>\"\", :email_address=>\"julian.norton+citygram@gmail.com\", :webhook_url=>nil, :unsubscribed_at=>2015-10-22 17:55:50 UTC, :id=>\"b79ef500-3b60-4d4c-af9f-ef0e6ff37d36\", :last_notified=>nil}>"
]

Subscription.where(email_address: "julian.norton+citygram@gmail.com").all.map(&:delete)

Answer 11 · 2015-12-10T18:19:53.000Z

All clear (I forgot to delete the last ten earlier), you're down to two subscription @JulianNorton

Subscription.where("email_address LIKE 'julian.norton%'").count => 2

Answer 12 · 2015-12-10T19:58:26.000Z

Great, thanks @dirkkelly. I'm not sure if this should be closed out because my individual case is resolved, or if it should remain open because the email unsubscribe wasn't working.

Answer 13 · 2015-12-10T20:28:05.000Z

I think we should refile as a couple of items:

Allow one subscription per channel to a particular contact for a particular geometry.
Provide feedback when using the enter key re: subscription success or failure

The first will take care of the apparent lack of success in unsubscribing. (You were unsub'ing successfully, but there were still several more for you.)

The second will ensure that you have a proper feedback look for the behavior.

What do you think @JulianNorton @dirkkelly?

Thanks for playing along, as well.

Answer 14 · 2015-12-10T20:36:04.000Z

That sounds good @bigfleet

Answer 15 · 2015-12-10T21:17:46.000Z

With those filed, I'll close this! Thanks.

Answer 16 · 2015-12-11T13:24:37.000Z

Cheers @bigfleet