(Initialization Error) Error starting chat

[xiang23]

Version: 1.0.12

D/CrispSettingsREST: Loading prelude.
D/CrispSettingsREST: Loading settings.
D/CrispBus: Adding listener. Number of listeners is 1.
D/CrispSocket: Adding listener. Number of listeners is 1.
D/CrispSocket: Starting chat initialization timeout of 15 seconds.
D/CrispSocket: Connecting…
D/CrispBus: Adding listener. Number of listeners is 2.
D/CrispBus: Adding listener. Number of listeners is 3.
D/CrispBus: Adding listener. Number of listeners is 4.
D/CrispSocket: Connected to WebSocket.
D/CrispSocket: SESSION CACHE - WEBSOCKET CONNECT
D/CrispSocket: Sending action session:create
I/CrispSocket: Chat initialization timeout has been exceeded.
D/CrispSocket: Disconnecting…
D/CrispSocket: Clearing chat initialization timeout.
E/CrispSocket: im.crisp.client.internal.e.b: (Initialization Error) Error starting chat
I/CrispSocket: Disconnected from WebSocket.

But when i use sample everything is ok in my device

[xiang23]

ok,it's cause by ours app name.
xxxx\nxxx
\n make this problem