cvanball/bpms-dv-helpdesk-integration-demo

A JBoss BPM Suite and JBoss Data Virtualization demo around a helpdesk scenario, using multiple data sources to look up support agent details when assigning initial callers to support personnel based on skills and timezone availability.

JBoss BPM Suite & JBoss Data Virtualization Integration Helpdesk Demo

Demonstration project for helpdesk assignment of initial callers to available helpdesk personel on the basis of qualifications to support language and timezone of caller. JDV is used to gather all data for available helpdesk employees at the start of the process.

Option 1 - Install on your machine

1. Download and unzip.

2. Add products to installs directory.

3. Run 'init.sh' or 'init.bat' file. 'init.bat' must be run with Administrative privileges.

Follow the output instructions to start the JBoss BPM Suite & JBoss DV:

```
 Start JBoss BPM Suite server:                                                       
                                                                                   
 $ ./target/jboss-eap-6.1/bin/standalone.sh -Djboss.socket.binding.port-offset=100 

In seperate terminal start JBoss DV server:

 $ ./target/jboss-eap-6.3/bin/standalone.sh  

 JBoss BPM Suite login to [http://localhost:8080/business-central](http://localhost:8080/business-central)  (u:erics / p:bpmsuite1!)

 JBoss DV login:  (u:teiidUser / p:jbossdv1!)
```

JBoss Data Virtualization useful links

• JBoss EAP Admin Console http://localhost:9990/console
• WSDL for retrieving available helpdesk agents http://localhost:8080/AgentsWS/AvailableAgents_agents?wsdl
• OData for retrieving helpdesk agents http://localhost:8080/odata/AgentsVDB.1/AvailableAgents.agents?$format=json

Supporting Articles

3 shockingly easy ways into JBoss rules, events, planning & BPM

Jump Start Your Rules, Events, Planning and BPM Today

Released versions

See the tagged releases for the following versions of the product:

• v0.3 - JBoss BPM Suite 6.0.3 with optional docker installation.

• v0.2 - moved to JBoss Demo Central with updated windows init.bat support.

• v0.1 - JBoss BPM SUite 6.0.3 installer with demo installed.