Improve Board of Appeals Status Experience
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jacobworrell commented
Value Statement
As a veteran with a pending board appeal
I want to receive accurate information about my appeal when I visit the CST
So that I can stay informed about the details of my case and have some of my expectations managed
Background Context
User pain points:
- Not enough information about board appeal process
- Incorrect information showing in some cases such as legacy appeals docket showing for remanded appeals.
- No information available for claims that get remanded through the board appeal process
- Poorly managed expectations around decision timing
- No access to decision letters for appeals
Business pain points:
- Veterans calling into call center to get appeal info
- Congressional inquiries due to people seeing inaccurate information
Bug
- Steps to reproduce
- What is the bug?
New Feature
- Why are we doing this work?
- Epic Link
Outcome, Success Measure, KPI(S), and Tracking Link
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Design
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Enablement team (if needed)
@member of team
Engineering
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Out of scope
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Open questions
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Tasks
- Task
- Task
- Task
Definition of Done
- Meets acceptance criteria
- Passed E2E testing (90% coverage)
- Passed unit testing (90% coverage)
- Passed integration testing (if applicable)
- Code reviewed (internal)
- Submitted to staging
- Team approved production verification process
- Design performs design QA and verifies the implementation matches the design spec
- Accessibility specialist performs accessibility review (in code or design)
- Engineering identifies staging users required to test and shares account and credentials with design and product
- Product performs functional QA and verifies acceptance criteria was met
Acceptance Criteria
- AC
- AC
- AC