Integrating Product Tours

Question

Integrating Product Tours

aldy97 opened this issue 2 years ago · 6 comments

aldy97 commented 2 years ago

Describe the bug
Trying to start a product tours using Intercom but it says the messenger is not installed.

To Reproduce
Steps to reproduce the behavior:

Go to Intercom dashboard
Go toOutbound and then tour
Click on Step One
Fill in the website url that has installed Intercom messenger using react-use-intercom

My Guess:

Answer 1 · 2022-09-20T18:13:10.000Z

Hi, this is weird. There is a working example in the playground, see demo.

Are you sure everything is setup correctly in the Intercom dashboard?

Answer 2 · 2022-09-20T18:35:37.000Z

Hey Jonas, thanks for your prompt response! Also thank you for the links provided. I am so happy that you have product tour handled so well in this lib.
My guess is that I did not setup correctly. I will investigate further.

Thank you again. 👍

Answer 3 · 2022-09-20T18:44:17.000Z

Oh this question might seem to be irrelevant but thought you'd just be able to help me with that, if this is the whole complete url that integrates Intercom in it.

Should I just use that or the root url without /user/home in this case?

Great thanks!

Answer 4 · 2023-03-06T09:33:09.000Z

Hi @devrnt , it seems that the start tour in this demo is broken. I click on the btn and nothing is shown.

Answer 5 · 2023-03-06T18:52:45.000Z

Hi @devrnt , it seems that the start tour in this demo is broken. I click on the btn and nothing is shown.

Indeed, having the same problem. It still works via the preview in the Intercom dashboard. I'll have to reach out to the Intercom support.

Answer 6 · 2023-03-09T11:57:09.000Z

Hi @devrnt , it seems that the start tour in this demo is broken. I click on the btn and nothing is shown.

Indeed, having the same problem. It still works via the preview in the Intercom dashboard. I'll have to reach out to the Intercom support.

Has been resolved. One of the steps was pointing to a nonexisting element in the DOM