Add Chat API option allowing users to request human assistance
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charludo commented
Motivation
In the future, the chat functionality of the integreat app might involve functionality beyond conversation with region managers/counselors. In that case, users still might want to ensure they are talking to a human.
Proposed Solution
Add a field request_counselor or similar to the POST body. When present, automatic responses (help messages, LLMs,...) should not be invoked, rather a ticket should be opened via the Zammad API.
Alternatives
none
User Story
As an app user, I want to be able to request human help if automated/LLM answers are indufficient.
Additional Context
Blocked by