Quick Scan Landscape Mode

Question

Quick Scan Landscape Mode

iAmAGitUser5 opened this issue 4 years ago · 12 comments

Issue: Quick Scan

when operated in potrait mode, causes first image to appear as potrait and the rest in landscape
when operated in landscape mode, works as expected

Device: Samsung Galaxy M21

Temporary fix: Even though the Device camera appears in potrait, the image appears in landscape.

Temporary fix found on my device is that for every scan of a page, calibrating the accelerometer by shaking it once in the vertical direction detects gravity properly and fixes the landscape problem.

Answer 1 · 2021-09-16T02:01:07.000Z

Could you share a video recreating the problem?

Answer 2 · 2021-09-21T14:53:40.000Z

Could you share a video recreating the problem?

Actually it comes up at random times, i should have given a reference screenshot.

Here, I managed to recreate it once
And no, the "Temporary fix" that i talked about did not work how much ever i tried

All pictures were taken in potrait mode of camera, but only the first appears as such.

Answer 3 · 2021-09-21T16:48:27.000Z

Does this issue occur only when using quick scan?

Answer 4 · 2021-09-22T14:12:05.000Z

Does this issue occur only when using quick scan?

Yes

Answer 5 · 2021-09-23T03:46:46.000Z

We have tested it multiple Samsung devices but could not recreate this problem. I guess it should be a problem with the phone's camera. If not, share a video recording recreating the problem.

Edit:
This should be a problem with Samsung Software - Try this fix

Answer 6 · 2021-09-23T14:07:28.000Z

I just tried this app on my Poco X3 and used Quick Scan in portrait mode. The app works fine, however when I open the saved pdf file in any pdf viewer app, all pages appear rotated 90° ccw (landscape mode). Not sure if I'm doing something wrong.

Answer 7 · 2021-09-25T12:46:46.000Z

@eleius Are the images in landscape mode only in pdf or also in the app?
like this

Answer 8 · 2021-09-25T13:29:09.000Z

@vikram0230 in the app they're shown in portrait mode, only pdf pages are shown in landscape mode (in pdf viewers)

Answer 9 · 2021-09-26T04:31:46.000Z

Does this occur with normal scan and importing from gallery?
And could you share a recording recreating the problem?

Answer 10 · 2021-09-26T05:08:51.000Z

In normal scan + import from gallery the resulting pdf is ok. It only occurs when using quick scan > export > save to device (pictures are in portrait mode in the app, but the resulting pdf has all pages in landscape mode... I tried several times, taking 3 pictures every time)

Answer 11 · 2021-09-26T08:58:45.000Z

I just tried again, this is a screenshot inside the app, and here you can download the resulting pdf.

Answer 12 · 2021-09-26T12:14:34.000Z

We have tested it multiple Samsung devices but could not recreate this problem. I guess it should be a problem with the phone's camera. If not, share a video recording recreating the problem.

Edit:
This should be a problem with Samsung Software - Try this fix

HEIF was disabled already.