I paid, but I can not receive email for login
Closed this issue · 7 comments
I use the Magic Link or Reset Password, not useful. Now I can not login, and can not download, help!
Account: 847713844@qq.com
OrderNO: 11575448JU762782M
Thanks to buy a license @shenghui0779 !
It seems you already downloaded the font files.
Your access is not blocked. It's very strange that you can't access to your account again…
Could you try again, maybe using a different browser, please?
When I try to send you an email Thunderbird show me this:
Could you check if you are able to receive email please?
Thanks! Can you send an email to my other email address: shenghui0779@gmail.com ?
Thanks to buy a license @shenghui0779 ! It seems you already downloaded the font files. Your access is not blocked. It's very strange that you can't access to your account again… Could you try again, maybe using a different browser, please?
I've used the Chrome and Safari browsers, but they don't work. If that's the case, I may not be able to download new versions in the future.
When I try to send you an email Thunderbird show me this:
Could you check if you are able to receive email please?
I checked my email settings and the domain name blacklist is empty.
I changed the email of your account to the one you suggested here.
Please try to access again and don't forget to change the password.
Please let me know if you can download the font files now.
Thanks!
Okay, now I can download it, thank you very much!