How can I install the helper app?

Question

How can I install the helper app?

Mattani opened this issue 7 years ago · 5 comments

The plugin worked properly with the earlier Firefox in my environment, and I liked it.

Now I have Firefox 59.0.2 on Windows 7 professional, and the plugin doesn't work.
When I click the link, it shows a error popup in which it says we need a helper application to install, but I don't know how to install the helper apps.
So I checked the help description in add-on bar, but it simply saids that "The details are explained in a first-run dialog when you install the addon."
I'm not sure I saw the dialog when I install the addon.

Please give me a help. Thank you.

Answer 1 · 2018-03-29T19:55:16.000Z

Please have a look at issue #103. I've added an installation guide there.

If you're having any problems to install the app, please let me know.

Answer 2 · 2018-05-03T22:37:21.000Z

It still not working for me. same exact error.

Answer 3 · 2018-05-03T22:40:21.000Z

Do you have a virus scanner active that could block the native app?

I've had a similar problem with AntiVir and filed a false-positive report which fixed the problem.

Answer 4 · 2018-05-03T22:42:59.000Z

Nope. no virus scanner active

…

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Answer 5 · 2018-05-05T15:01:52.000Z

referencing the installation guide, I installed it and it worked!

thank you very much