SMTP email service is not working

Question

SMTP email service is not working

evojewel opened this issue 2 years ago · 8 comments

Configured Email Server Settings (SMTP) from from admin panel through Customization/Config with mailgun as service provider. After inviting a member it showed "The invite has been sent to the user's email." but the email did not received and in backend there is a timeout error happening

Steps to reproduce the behaviour :

Go to '/admin/customization/config'
Configured Email Server Settings (SMTP) with mailgun as service provider (Authentication:Plain, Port:465)
Got to '/admin/member_manager/invitations/new' submit email address and it will show the email was sent
Go to the instance console of your cloud provider where the forem is hosted and hit 'journalctl -f -u forem-rails.service' there will be a timeout error
Error log :
Error log.txt

Expected behaviour :
The email should receive

OS : Linux

Cloud Provider : AWS

Additional context :
Tried with Sendgrid and same timeout error is occurring, Changing port is not making any changes

Answer 1 · 2022-11-21T19:17:12.000Z

Hello there, I'm not sure how much this matters but could you please try lowercase plain and restart the server? What did you use for the mailgun address?

Answer 2 · 2022-11-23T12:38:18.000Z

@maestromac It is already plain and the address is smtp.eu.mailgun.org

Answer 3 · 2022-11-29T15:39:58.000Z

What's your from and reply email address? I see the following email in your log 636cc6a550364_b482c49753c@forem-pod.mail which looks like an autogenerated email address.

Answer 4 · 2023-01-11T13:05:51.000Z

any updates? got same problem

Answer 5 · 2023-04-28T02:02:20.000Z

I also have the some problem, after testing out 'journalctl -f -u forem-rails.service' it also print out this error:

ERROR -- : [ActiveJob] [ActionMailer::MailDeliveryJob] [4126839f-55da-4ac1-874d-cbff56dfe42f] Error performing ActionMailer::MailDeliveryJob (Job ID: 4126839f-55da-4ac1-874d-cbff56dfe42f) from Async(default) in 5033.56ms: Net::ReadTimeout (Net::ReadTimeout with #<Socket:(closed)>):

Answer 6 · 2023-05-01T14:20:10.000Z

@Dani4kor @igrir may I please know which email services are you both using?

Answer 7 · 2023-05-01T19:09:06.000Z

@Dani4kor @igrir may I please know which email services are you both using?

I am using mailgun, I tried all the ports and the result is the same. I also tried to use Amazon's SES and looks like it also return the same error

Answer 8 · 2023-05-16T04:09:56.000Z

this is the result from my journalctl logs

May 16 04:08:45 www.gimid.dev forem-rails[239274]: I, [2023-05-16T04:08:45.003233 #7]  INFO -- : [eb1eadd0-1e6b-4ba9-aa33-2d22f43cf6db] [dd.env=production dd.service=rails-production dd.trace_id=1537542653877818210 dd.span_id=0] Started POST "/admin/member_manager/users/3/send_email" for 185.213.83.248 at 2023-05-16 04:08:45 +0000
May 16 04:08:45 www.gimid.dev forem-rails[239274]: I, [2023-05-16T04:08:45.015927 #7]  INFO -- : [eb1eadd0-1e6b-4ba9-aa33-2d22f43cf6db] [dd.env=production dd.service=rails-production dd.trace_id=1537542653877818210 dd.span_id=0] Processing by Admin::UsersController#send_email as HTML
May 16 04:08:45 www.gimid.dev forem-rails[239274]: I, [2023-05-16T04:08:45.016738 #7]  INFO -- : [eb1eadd0-1e6b-4ba9-aa33-2d22f43cf6db] [dd.env=production dd.service=rails-production dd.trace_id=1537542653877818210 dd.span_id=0]   Parameters: {"utf8"=>"✓", "authenticity_token"=>"[FILTERED]", "user_id"=>"3", "email_subject"=>"[FILTERED]", "email_body"=>"[FILTERED]", "button"=>"[FILTERED]", "locale"=>nil, "id"=>"3"}
May 16 04:08:45 www.gimid.dev forem-rails[239274]: I, [2023-05-16T04:08:45.031756 #7]  INFO -- : [eb1eadd0-1e6b-4ba9-aa33-2d22f43cf6db] [dd.env=production dd.service=rails-production dd.trace_id=1537542653877818210 dd.span_id=0]   Rendered mailers/notify_mailer/user_contact_email.html.erb within layouts/mailer (Duration: 0.5ms | Allocations: 175)
May 16 04:08:45 www.gimid.dev forem-rails[239274]: I, [2023-05-16T04:08:45.041357 #7]  INFO -- : [eb1eadd0-1e6b-4ba9-aa33-2d22f43cf6db] [dd.env=production dd.service=rails-production dd.trace_id=1537542653877818210 dd.span_id=0]   Rendered layout layouts/mailer.html.erb (Duration: 10.1ms | Allocations: 1796)
May 16 04:08:45 www.gimid.dev forem-rails[239274]: I, [2023-05-16T04:08:45.042816 #7]  INFO -- : [eb1eadd0-1e6b-4ba9-aa33-2d22f43cf6db] [dd.env=production dd.service=rails-production dd.trace_id=1537542653877818210 dd.span_id=0]   Rendered mailers/notify_mailer/user_contact_email.text.erb within layouts/mailer (Duration: 0.3ms | Allocations: 35)
May 16 04:08:45 www.gimid.dev forem-rails[239274]: I, [2023-05-16T04:08:45.043760 #7]  INFO -- : [eb1eadd0-1e6b-4ba9-aa33-2d22f43cf6db] [dd.env=production dd.service=rails-production dd.trace_id=1537542653877818210 dd.span_id=0]   Rendered layout layouts/mailer.text.erb (Duration: 1.2ms | Allocations: 160)
May 16 04:08:50 www.gimid.dev forem-rails[239274]: I, [2023-05-16T04:08:50.062942 #7]  INFO -- : [eb1eadd0-1e6b-4ba9-aa33-2d22f43cf6db] [dd.env=production dd.service=rails-production dd.trace_id=1537542653877818210 dd.span_id=0] Delivered mail 646301cdbc34_748ee08285e@forem-pod.mail (5015.7ms)
May 16 04:08:50 www.gimid.dev forem-rails[239274]: I, [2023-05-16T04:08:50.065530 #7]  INFO -- : [eb1eadd0-1e6b-4ba9-aa33-2d22f43cf6db] [dd.env=production dd.service=rails-production dd.trace_id=1537542653877818210 dd.span_id=0] Completed 500 Internal Server Error in 5048ms (ActiveRecord: 2.8ms | Allocations: 9262)
May 16 04:08:50 www.gimid.dev forem-rails[239274]: F, [2023-05-16T04:08:50.067642 #7] FATAL -- : [eb1eadd0-1e6b-4ba9-aa33-2d22f43cf6db] [dd.env=production dd.service=rails-production dd.trace_id=1537542653877818210 dd.span_id=0]
May 16 04:08:50 www.gimid.dev forem-rails[239274]: [eb1eadd0-1e6b-4ba9-aa33-2d22f43cf6db] [dd.env=production dd.service=rails-production dd.trace_id=1537542653877818210 dd.span_id=0] Net::ReadTimeout (Net::ReadTimeout with #<Socket:(closed)>):
May 16 04:08:50 www.gimid.dev forem-rails[239274]: [eb1eadd0-1e6b-4ba9-aa33-2d22f43cf6db] [dd.env=production dd.service=rails-production dd.trace_id=1537542653877818210 dd.span_id=0]
May 16 04:08:50 www.gimid.dev forem-rails[239274]: [eb1eadd0-1e6b-4ba9-aa33-2d22f43cf6db] [dd.env=production dd.service=rails-production dd.trace_id=1537542653877818210 dd.span_id=0] app/controllers/admin/users_controller.rb:258:in `send_email'
May 16 04:08:50 www.gimid.dev forem-rails[239274]: [eb1eadd0-1e6b-4ba9-aa33-2d22f43cf6db] [dd.env=production dd.service=rails-production dd.trace_id=1537542653877818210 dd.span_id=0] app/lib/middlewares/set_cookie_domain.rb:12:in `call'
May 16 04:08:50 www.gimid.dev forem-rails[239274]: E, [2023-05-16T04:08:50.074478 #7] ERROR -- honeybadger: ** [Honeybadger] Unable to send error report: API key is missing. id=ed8742be-78b2-479f-a995-25783eec945f level=3 pid=7