All emails pulled as ticket.
Closed this issue · 3 comments
Information about bug
For testing Helpdesk, I added my real mail address into helpdesk.
After a few hours I noticed, all my emails from the Gmail account were pulled as tickets.
When we use Helpdesk, we will definitely onboard employees who are already on ERPNext, and will use their real personal email addresses (or company email addresses) in both ERPNExt and on Helpdesk.
If everyone's communication is pulled as ticket, that is going to be a problem.
Version
Installation method
manual install
Relevant log output / Stack trace / Full Error Message.
No response
+1
Thing is, initially, the framework syncs 100 emails, and then from there all new emails are synced.
This is not a but it's how the framework works
Thing is, initially, the framework syncs 100 emails, and then from there all new emails are synced.
This is not a but it's how the framework works
Then I suggest this must be changed. Helpdesk agents will be using their personal emails (provided to each employee by the company). All emails should not be pulled.
If that can't be changed anytime soon, my suggestion to Helpdesk:
Allow adding email addresses (as it is currently) but make one of those emails primary so that only that email will be used as a customer care/complaint email address.. Like support@frappe.io.
Now when an agent replies to that email, let Helpdesk reply to that customer query via the agent's personal email.