assets/helpdesk/desk/assets/index-afe95341.js net::ERR_ABORTED 404 (Not Found)

Question

assets/helpdesk/desk/assets/index-afe95341.js net::ERR_ABORTED 404 (Not Found)

Closed this issue 10 days ago · 8 comments

Information about bug

Im Installing helpdesk from main branch into my self-hosted VM in GCP of my production frappe installation via frappe_docker. but when I open my frontpage of the helpesk I got asset 404 not found

Version

erpnext 15.40.0
frappe 15.46.0
helpdesk v1.0.0

Installation method

docker

Relevant log output / Stack trace / Full Error Message.

GET https://myapp.com/assets/helpdesk/desk/assets/index-afe95341.js net::ERR_ABORTED 404 (Not Found)
helpdesk:203 
       GET https://myapp.com/assets/helpdesk/desk/assets/index-fc83c5d5.css net::ERR_ABORTED 404 (Not Found)
helpdesk:204       
       GET https://myapp.com/assets/helpdesk/desk/registerSW.js net::ERR_ABORTED 404 (Not Found)
manifest.webmanifest:1 
       GET https://myapp.com/assets/helpdesk/desk/manifest.webmanifest 404 (Not Found)

I have done bench build --app helpdesk but problem still exist

Answer 1 · 2024-11-11T15:26:48.000Z

I got exact same problem using manual installation (not docker)

Answer 2 · 2024-11-17T12:58:19.000Z

Same problem here but on my custom app on frappe cloud. Building on my local environment works fine. I've got the 404 deploying on Frappecloud. I guess is something related to permission.

Answer 3 · 2024-12-10T08:51:31.000Z

Are you guys still facing the issue?
@SoledeSA
@bilalbayasut
@bb-mcg
??

Answer 4 · 2024-12-10T08:56:45.000Z

Yes, the problem is still up in my custom app.
I've opened a ticket with the support team (https://support.frappe.io/helpdesk/)
Ticket ID: 25644
Thanks!

Answer 5 · 2024-12-10T08:58:16.000Z

Im forced to not use docker then it is working

Answer 6 · 2024-12-11T05:22:51.000Z

I have added docker image in the helpdesk, you will be able to install it with docker, with ease.
Let me know if you face some issues

Answer 7 · 2024-12-24T08:21:16.000Z

Closing due to inactivity

Answer 8 · 2024-12-29T19:19:53.000Z

@RitvikSardana sorry for commenting after this was closed, but when I try to pull ghcr.io/frappe/helpdesk, I get the following error:
Error response from daemon: manifest unknown

Any idea why? This happens when I try to install via the python script and when I try to manually pull the docker image. (Btw I cannot install helpdesk at all currently. It seems to fail specifically while pulling the backend.)

Edit: now it's queue-short, so it doesn't seem to be specific to one specific container, but more so the entire image.