Create new ticket on behalf of Contact

[casesolved-co-uk]

Is your feature request related to a problem? Please describe.

A contact may have created an enquiry via another route (e.g. to a personal email address) that you wish to track through a ticket.

Describe the solution you'd like

The ability for an agent to assign the "From" contact of a new Ticket

Describe the alternatives you've considered

Creating tickets directly in Desk (not helpdesk)

Additional context

No response

[casesolved-co-uk]

As a workaround if your email client supports it, you can set the "Reply-To" field in an email and send it to the email account imported by Helpdesk. The email will be imported as a ticket as if "From" the reply-to address.