Opt in to Chapter notifications when attending first event
ojeytonwilliams opened this issue · 10 comments
The first time a user tries to attend an event in a new chapter, they're given the following warning
Join this event?
Note: joining this event will make you a member of the event's chapter.
New users do not necessarily know what a chapter is or membership of a chapter comes with a subscription. That means it is unclear exactly what this warning is about.
Since the relevant thing they're opting into is notifications of subsequent events, we should make that explicit. Also, it should actually be opt in. Since #2103 auto_subscribe is true, which I think is fine for Chapter pages, since the user immediately sees the Unsubscribe button. However, this is different since it's unreasonable to expect someone to intuit what joining a chapter means and we don't offer an obvious way to unsubscribe.
Possible fix
- Replace the warning with unchecked checkbox "Subscribe to subsequent events" and only subscribe them to the Chapter if they check it.
Downsides
- This makes it more likely that people accidentally opt out of something they would want
- It's an additional annoyance to users who don't forget - they have to click the box or go to the chapter to subscribe
- auto_subscribe's function becomes more specialised and less obvious
Perhaps we can revert #2103 (again) simply not show the checkbox if they set auto_subscribe to true.
In addition, if we put "You're unsubscribed" warnings on the chapter page and it's event pages, then people who are unsubscribed should realise and, if they want to, can easily change their mind.
Finally, alongside the warning, we should put a subscribe to chapter button on the event page.
Couple related ideas:
- Send email after user joins chapter, whether that's automatically as a part of event RSVP, or manual join.
- Page(s) with common used terms explained - chapter, instance, event subscription, chapter subscription. Plus linking to these specific explanations from various places.
Send email after user joins chapter, whether that's automatically as a part of event RSVP, or manual join.
I.e. an onboarding email that's triggered the first time they join a chapter? That could be helpful.
Page(s) with common used terms explained - chapter, instance, event subscription, chapter subscription. Plus linking to these specific explanations from various places.
Something like that may be necessary, but as much as possible I'd like explanations to be attached to the potentially confusing thing. Mouseover text (as long as we make it accessible) is really good for this.
The checkbox, or rather a slider may be the correct form element, based on earlier conversation may be fine.
This may be a UX anti-pattern, but I guess you could also have two buttons, perhaps still with text explaining that joining a chapter is subscribing to updates.
[Attend Event] [Attend Event & Join this Chapter]
Also, per #2272, I do agree "Attend" is better than "RSVP" for the user, since RSVP may not be universally used across the world, but attend seems like it makes sense to anybody speaking english.
Also, the word "Join" should probably be reserved for chapters. Joining an event sounds weird to me, but joining a chapter does not.
Actually, a slider / toggle may not be appropriate since it's intended for select + execution at the same time and, since there's a button, a checkbox would be the suggested option.
That is, if the two button approach, with no checkbox, isn't a good idea.
The issue is that there's a distinction we need to make between Joining and Subscribing. Joining is unavoidable because a user needs to be a chapter member before they can attend events. Subscribing is optional, though.
I don't think this UI needs to go into that distinction, though, simply because there isn't a choice about Joining.
since there's a button, a checkbox would be the suggested option.
That makes sense to me. It can be as simple as "Send me notifications about new events" like Case 2 from the linked article. Also, we'd only need to show the checkbox if they're not currently subscribed to the chapter.
@ojeytonwilliams the point with "Join an Event" is that I think we're mixing verbs. I feel "Join" should be reserved for chapters and other verbs as below.
- Join a Chapter
- Attend an Event (previously RSVP to an Event)
- Subscribe to Updates / Emails
We have discussed using "Follow" as a verb, as an alternative to "Join", in the context of chapters, but I'm happy with "Join" for chapters if others prefer it.
For reference, here's where we're mixing Join into the event context. This is on the RSVP button's confirm pop-up.
I think it should say "Attend this Event?" or something else saying "Attend".
I feel "Join" should be reserved for chapters and other verbs as below.
- Join a Chapter
- Attend an Event (previously RSVP to an Event)
- Subscribe to Updates / Emails
That makes perfect sense to me. Join seems more suited to Chapters than Events and we should be consistent.
I prefer "Join" over "Follow", too. To me "follow" implies you're interested, but not taking part.
So, to sum up, I think we want
Attend this event?
Send me notifications about new events <checkbox>
Cancel Confirm
and I think we can reuse the checkbox + logic for joining a new chapter.