freescout-help-desk/freescout

Help me identify why my server is reaching timeout with 504 error

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altdsoy commented

Hi there,

My freescout instance is not working all of a sudden.
We're getting 504 timeout errors.
Although it's a docker installation (will probably go there to ask for docker related stuff)
So, here I just wanted to know how can I troubleshot my server?
Is there some kind of commands I can run?

The Troubleshooting section suggest to go to Manage >> System, but I don't have any access to the web interface.

As per the logs in storage/logs, I don't see any useful information:

  • in freescout I only have fetch-emails.log (with successful fetching messages - even after a restart while still having the server not responding) and queue-jobs.log which is empty
  • in nginx everything is empty
  • in php-fpmI have NOTICE: ready to handle connnections

Many thanks for any hint on how I can troubleshoot what's going on..
It's really annoying to have no answer...

PHP version: Not sure - where do I look if the server is not responding?
FreeScout version: Not sure - where do I look if the server is not responding?
Database: PostgreSQL
Are you using CloudFlare: Yes

freescout-helpdesk commented

The only way to figure it out is for someone to investigate it on your server.
https://github.com/freescout-helpdesk/freescout/wiki/Hire-Developer