freescout-help-desk/freescout

API Webhooks module via Zapier with woocommerce | conversation could not be sent to FreeScout. The app returned "Error occurred"

Closed this issue · 5 comments

I am currently having an issue getting Zapier to work with FreeScout. I keep getting 

Failed to create a conversation in FreeScout

The app returned "Error occurred.".

There is nothing in the FreeScout logs, and Zapier only provides that error with no logs. I can't figure out why the error occurs. I try deactivating stuff here and there, but it won't work. 
I want Zapier to create a conversation when a new order is created in WooCommerce; it gets connected to WooCommerce but not FreeScout. 

Api Module version: 1.0.78
Server: nginx/1.25.5

Screenshot 2024-05-29 at 12 38 23 AM

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PHP version: 8.2.19
FreeScout version: 1.8.140
Database: Mysql (10.11.8-MariaDB-ubu2204)
Are you using CloudFlare: Yes
Are you using non-official modules: No

Most likely the problem is in CloudFlare or some other proxies blocking requests to your FreeScout.

Most likely the problem is in CloudFlare or some other proxies blocking requests to your FreeScout.

I pause cloudflare and still does it, I check the waf event logs and theres nothing there either

The only way to find out the reason is for someone to debug it on your server.

https://github.com/freescout-helpdesk/freescout/wiki/Debugging

The only way to find out the reason is for someone to debug it on your server.

https://github.com/freescout-helpdesk/freescout/wiki/Debugging

I did that and there's this error

Screenshot 2024-06-01 at 12 15 31 AM