freescout-help-desk/freescout

Inline images do not display, but some inline image are displaying

Closed this issue · 4 comments

SecteurA commented

Hello,

I migrate FreeScout to new server, but we noticed that some images are not displaying in the tickets, when i go to the folder of that image i can see that it exist, note that i read many threads to find a solution, i didn't find some issue, as you can see attached the permissions are correct, nginx configuration is correct, i reinstalled the server 2 times, i import database and attachement folders, with same issue.

Thank you

Capture d’écran 2024-06-12 à 05 09 17 Capture d’écran 2024-06-12 à 05 09 05 Capture d’écran 2024-06-12 à 05 08 50
freescout-helpdesk commented

when i go to the folder of that image i can see that it exist

On your screenshots only folders can be seen, not actual files. Most likely https://github.com/freescout-helpdesk/freescout/wiki/Installation-Guide#-permissions-issue

SecteurA commented

Here is one highlighted
Capture d’écran 2024-06-12 à 06 24 22

SecteurA commented

I have executed permissions issues solution CMD

sudo chown -R www-data:www-data /var/www/html
php artisan freescout:clear-cache

with no luck !

freescout-help commented

Try to debug it your self https://github.com/freescout-help-desk/freescout/wiki/Debugging or find someone who can do it.