freescout-help-desk/freescout

If you have permissions issue

Closed this issue · 2 comments

andrewlimaza commented

There's a couple of issues I have, they're not major just creating admin for me.

  1. It seems whenever there's an update I get "Whoops there's an error" on the Manage > System page. To remove this error I run the php artisan freescout:clear-cache command and that resolves it. I then can get to my system settings page.

  2. However, I get a warning about the storage/framework/cache/data/ needing permissions (every time error 1 happens). I run the sudo chown -R www-data:www-data /var/www/html and then it goes to "OK", right up until another update is available then I have to repeat the two steps.

Error log from App Logs

failed to open stream: No such file or directory {"userId":1,"email":"redacted","exception":"[object] (ErrorException(code: 0): file_put_contents(/var/www/html/storage/framework/cache/data/05/9e/059ea079daf978c13b5020b85da476768ea94d82): failed to open stream: No such file or directory at /var/www/html/vendor/laravel/framework/src/Illuminate/Filesystem/Filesystem.php:122)

This is on Digital Ocean, running on NGINX.

freescout-helpdesk commented

Permissions issue is the most common issue. Usually failed to open stream or File /modules/modulename/js/laroute.js does not exist errors mean that you have permissions issue.

Here is the instruction: https://github.com/freescout-helpdesk/freescout/wiki/Installation-Guide#-permissions-issue

Make sure that www-data is the primary group of the freescout user:

sudo  usermod -g www-data freescout

Also make sure that the cron task user is not messing up file permissions.

andrewlimaza commented

Thanks I've run that script for the user, I'll keep an eye on it.