/sentimental-jeff-app

This app analyses the ticket sentiment of the requestor and rates it. It can tell you if the tone of the message is happy, sad, or indifferent.

Primary LanguageJavaScript

Sentimental Jeff App

Description

This app analyses the ticket sentiment of the requestor and rates it. It can tell you if the tone of the message is happy, sad, or indifferent.

Screenshots

appView

Features Demonstrated

Product: Freshdesk App location: ticket_sidebar on Ticket Details Page

Feature Notes
Data API Data API is used to retrieve Ticket Details and Domain Name
Request API Request API has been used to get the conversational details
Installation Parameters Installation parameters used to let admins configure account domain name, api key, and custom field to optionally update the sentiment result
Interface Method Interface method used to show error notifications to the user

Prerequisites

  1. Make sure you have a trial Freshdesk account created
  2. A properly configured Development environment along with the FDK (Freshworks Development Kit).

Procedure to run the app

  1. Run the app locally using the fdk run command.
  2. Go to http://localhost:10001/custom_configs in your browser to set up your Freshdesk API key
  3. Go to Freshdesk, navigate to the tickets page and select any ticket
  4. Refer to the Test your app section of the quickstart guide to allow insecure content.
  5. Append ?dev=true to the URL to see the changes

Notes

  • you can get the API key of Freshdesk in following way
    • Log in to your support portal.
    • Click on your profile picture on the top right corner of your portal.
    • Go to Profile settings Page
    • Your API key will be available on the right side above sort conversations.