Getting password error accessing pydexcom
Closed this issue · 7 comments
I'm using same credentials for both Main Dexcom app and follower account. I've 2 profile in Dexcom one is my own email ID and another one with username I created for my daughter selecting which I get CGM data.
Now I'm using follower with same email ID and same password but I'm getting an error while connecting.
Any clue why and how I can resolve that?
Error below 👇
Traceback (most recent call last):
File "/data/user/0/ru.iiec.pydroid3/files/aarch64-linux-android/lib/python3.11/site-packages/pydexcom/init.py", line 151, in _post
response.raise_for_status()
File "/data/user/0/ru.iiec.pydroid3/files/aarch64-linux-android/lib/python3.11/site-packages/requests/models.py", line 1021, in raise_for_status
raise HTTPError(http_error_msg, response=self)
requests.exceptions.HTTPError: 500 Server Error: Internal Server Error for url: https://share2.dexcom.com/ShareWebServices/Services/General/AuthenticatePublisherAccount
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "/data/user/0/ru.iiec.pydroid3/files/accomp_files/iiec_run/iiec_run.py", line 31, in
start(fakepyfile,mainpyfile)
File "/data/user/0/ru.iiec.pydroid3/files/accomp_files/iiec_run/iiec_run.py", line 30, in start
exec(open(mainpyfile).read(), main.dict)
File "", line 2, in
File "/data/user/0/ru.iiec.pydroid3/files/aarch64-linux-android/lib/python3.11/site-packages/pydexcom/init.py", line 129, in init
self._session()
File "/data/user/0/ru.iiec.pydroid3/files/aarch64-linux-android/lib/python3.11/site-packages/pydexcom/init.py", line 242, in _session
self._account_id = self._get_account_id()
^^^^^^^^^^^^^^^^^^^^^^
File "/data/user/0/ru.iiec.pydroid3/files/aarch64-linux-android/lib/python3.11/site-packages/pydexcom/init.py", line 215, in _get_account_id
return self._post(
^^^^^^^^^^^
File "/data/user/0/ru.iiec.pydroid3/files/aarch64-linux-android/lib/python3.11/site-packages/pydexcom/init.py", line 156, in _post
raise error from http_error
pydexcom.errors.AccountError: Password not valid
[Program finished]
Double check you are using the credentials of the Dexcom user (not follower), as well as the OUS flag if user is outside of the US.
I'm using same details for both follower & Dexcom user. OUS flag I tried but got same error
Do I need any additional access to raised?
Sorry got closed by mistake
Be sure the follow shows up in your Dexcom GX application. Be sure to be using an email address, pydexcom doesn't support phone credentials.
On G7 when I logged in with credentials I usually see 2 profile one with my email ID and another which I added for my daughter where we see all CGM data. I'm using email credentials but can see that error 😕
I was trying that on mobile where I installed python.
Ah, pydexcom does not currently support this, follow #60 to keep up with updates. I don't have dependent accounts, but investigating supporting this. In the meantime, I would just create an adult account for your dependent to use, and use those credentials.
Thanks for your answer. When I look at the API V3 documentation, I am not sure Dexcom support this either...